Process & Strategy Analyst I: Shape Ops & Outcomes

Fashionphile; Carlsbad (CA); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

401(k) match

Life Insurance

Disability Insurance

Employee Discount

Paid Time Off

Job summary

FASHIONPHILE is redefining the luxury fashion experience with sustainability-driven re-commerce, and we are seeking a Process & Strategy Analyst I to join the Chief Customer Organization. You will map current-state journeys, document requirements, and support launch-readiness while collaborating with diverse teams to improve customer outcomes.

You will gather data from multiple sources, analyze processes, and translate findings into actionable documentation, tests, and operational guidelines.

Qualifications

• Bachelor's degree or equivalent combination of education and relevant experience
• 2-4 years of progressively responsible experience in business analysis, process analysis, operations, customer experience, product operations, systems analysis, implementation support, or related work
• Experience gathering and synthesizing information from business, operational, customer, system, or data sources
• Experience mapping processes, workflows, ownership, systems, or data flows
• Experience supporting root-cause analysis, requirements development, testing, or implementation
• Experience maintaining accurate documentation, decisions, risks, and follow-up actions
• Experience working with cross-functional business and technical partners

Responsibilities

• Gathering information through interviews, observation, document review, system review, customer feedback, and available data. Map current-state journeys, workflows, roles, ownership, handoffs, systems, integrations, and data flows.
• Organizing qualitative and quantitative evidence, test assumptions, and support root-cause analysis. Develop baseline measures, summaries, and visualizations that help teams distinguish symptoms from underlying process, system, data, policy, or ownership issues.
• Translating findings into clear process documentation, business rules, functional requirements, acceptance criteria, decision records, and defined outcomes. Support future-state design and accurately maintain changes, open questions, dependencies, and approvals.
• Developing and executing test scenarios, document results, support defect resolution, and help coordinate launch-readiness activities.
• Contributing to communications, training materials, operating procedures, adoption tracking, and post-launch reviews.
• Creating and maintaining reusable process maps, templates, playbooks, knowledge articles, inventories, and lessons learned. Identify recurring documentation, handoff, or operating gaps and recommend practical improvements to shared ways of working.

Skills

Business analysis

Process mapping

Root-cause analysis

Requirements gathering

Cross-functional teamwork

Documentation

Education

Bachelor's degree or equivalent

Job description

FASHIONPHILE is redefining the luxury fashion experience with sustainability-driven re-commerce, and we are seeking a Process & Strategy Analyst I to join the Chief Customer Organization. You will map current-state journeys, document requirements, and support launch-readiness while collaborating with diverse teams to improve customer outcomes.

You will gather data from multiple sources, analyze processes, and translate findings into actionable documentation, tests, and operational guidelines.