Process & Strategy Analyst I

Fashionphile; Carlsbad (CA); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

401(k) match

Life Insurance

Disability Insurance

Employee Discount

Paid Time Off

Job summary

FASHIONPHILE is redefining the luxury fashion experience with sustainability-driven re-commerce, and we are seeking a Process & Strategy Analyst I to join the Chief Customer Organization. You will map current-state journeys, document requirements, and support launch-readiness while collaborating with diverse teams to improve customer outcomes.

You will gather data from multiple sources, analyze processes, and translate findings into actionable documentation, tests, and operational guidelines.

Qualifications

• Bachelor's degree or equivalent combination of education and relevant experience
• 2-4 years of progressively responsible experience in business analysis, process analysis, operations, customer experience, product operations, systems analysis, implementation support, or related work
• Experience gathering and synthesizing information from business, operational, customer, system, or data sources
• Experience mapping processes, workflows, ownership, systems, or data flows
• Experience supporting root-cause analysis, requirements development, testing, or implementation
• Experience maintaining accurate documentation, decisions, risks, and follow-up actions
• Experience working with cross-functional business and technical partners

Responsibilities

• Gathering information through interviews, observation, document review, system review, customer feedback, and available data. Map current-state journeys, workflows, roles, ownership, handoffs, systems, integrations, and data flows.
• Organizing qualitative and quantitative evidence, test assumptions, and support root-cause analysis. Develop baseline measures, summaries, and visualizations that help teams distinguish symptoms from underlying process, system, data, policy, or ownership issues.
• Translating findings into clear process documentation, business rules, functional requirements, acceptance criteria, decision records, and defined outcomes. Support future-state design and accurately maintain changes, open questions, dependencies, and approvals.
• Developing and executing test scenarios, document results, support defect resolution, and help coordinate launch-readiness activities.
• Contributing to communications, training materials, operating procedures, adoption tracking, and post-launch reviews.
• Creating and maintaining reusable process maps, templates, playbooks, knowledge articles, inventories, and lessons learned. Identify recurring documentation, handoff, or operating gaps and recommend practical improvements to shared ways of working.

Skills

Business analysis

Process mapping

Root-cause analysis

Requirements gathering

Cross-functional teamwork

Documentation

Education

Bachelor's degree or equivalent

Job description

FASHIONPHILE is more than just fashion — we’re revolutionizing the ultra-luxury fashion experience in order to create a sustainable alternative that extends the life cycle of products and makes them more accessible to a diverse customer base. As we strive to become the world's most sought-after brand in luxury re-commerce, we know it's our team members who make it all happen! We value diversity in our people, perspectives, and products. For us, it's the only way to cultivate the creativity and innovation essential to achieving our mission and supporting our customers. We do this both in-person and through our digital omni-channel experiences. If you're someone who embraces change, is authentic, and wants to make an impact this is the place for you.

About The Opportunity

The Process & Strategy Analyst I provides structured analysis, documentation, and implementation support across the Chief Customer Organization. The role helps teams understand how work operates today, where breakdowns occur, and what information is needed to improve processes, systems, handoffs, and customer outcomes. Responsibilities include:

• Gathering information through interviews, observation, document review, system review, customer feedback, and available data. Map current-state journeys, workflows, roles, ownership, handoffs, systems, integrations, and data flows.

• Organizing qualitative and quantitative evidence, test assumptions, and support root-cause analysis. Develop baseline measures, summaries, and visualizations that help teams distinguish symptoms from underlying process, system, data, policy, or ownership issues.

• Translating findings into clear process documentation, business rules, functional requirements, acceptance criteria, decision records, and defined outcomes. Support future-state design and accurately maintain changes, open questions, dependencies, and approvals.

• Developing and executing test scenarios, document results, support defect resolution, and help coordinate launch-readiness activities.

• Contributing to communications, training materials, operating procedures, adoption tracking, and post-launch reviews.

• Creating and maintaining reusable process maps, templates, playbooks, knowledge articles, inventories, and lessons learned. Identify recurring documentation, handoff, or operating gaps and recommend practical improvements to shared ways of working.

What We’re Looking For

• Bachelor's degree or equivalent combination of education and relevant experience

• 2-4 years of progressively responsible experience in business analysis, process analysis, operations, customer experience, product operations, systems analysis, implementation support, or related work

• Experience gathering and synthesizing information from business, operational, customer, system, or data sources

• Experience mapping processes, workflows, ownership, systems, or data flows

• Experience supporting root-cause analysis, requirements development, testing, or implementation

• Experience maintaining accurate documentation, decisions, risks, and follow-up actions

• Experience working with cross-functional business and technical partners

What We Offer

• Medical, Dental and Vision Coverage

• FSA options for Medical, Dependent Care & Commuter Benefits

• Paid Time off, Paid Sick Time, and Paid Holidays

• 401(k) with generous match program

• Free Life Insurance and AD&D

• Long-Term Disability Insurance

• Employee Discount

Pay Scale: FASHIONPHILE reasonably expects the range to be $65K-$80K for this position. The company prefers to hire in our Lehi, Utah location, but is open to all states we are an employer in. Offered compensation will vary based on (a) location; (b) individual candidate qualifications; and (c) individual candidate experience. This post may be updated as new market data becomes available and is accurate as of the date of this posting. FASHIONPHILE reserves the right to modify this information at any time, subject to applicable law.