Process & Strategy Analyst I: Elevate Operations

FASHIONPHILE; Lehi (AR); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental and Vision Coverage

FSA options for Medical, DependentCare

Paid Time off

Paid Holidays

401(k) with match

Life Insurance and AD&D

Long-Term Disability Insurance

Employee Discount

Job summary

FASHIONPHILE is revolutionizing the ultra-luxury fashion experience and operates through in-person and omni-channel platforms. The Process & Strategy Analyst I provides structured analysis, documentation, and implementation support across the Chief Customer Organization, helping teams map current journeys, identify breakdowns, and improve processes, systems, and data flows.

Ideal candidates hold a Bachelor's degree and 2-4 years of related experience in business analysis, operations, or systems

Qualifications

• Bachelor's degree or equivalent combination of education and relevant experience.
• 2-4 years of progressively responsible experience in business analysis, process analysis, operations, customer experience, product operations, systems analysis, implementation support, or related work.
• Experience gathering and synthesizing information from business, operational, customer, system, or data sources.
• Experience mapping processes, workflows, ownership, systems, or data flows.
• Experience supporting root-cause analysis, requirements development, testing, or implementation.
• Experience maintaining accurate documentation, decisions, risks, and follow-up actions.
• Experience working with cross-functional business and technical partners.

Responsibilities

• Gather information through interviews, observation, document review, system review, customer feedback, and available data. Map current-state journeys, workflows, roles, ownership, handoffs, systems, integrations, and data flows.
• Organizing qualitative and quantitative evidence, test assumptions, and support root-cause analysis. Develop baseline measures, summaries, and visualizations that help teams distinguish symptoms from underlying process, system, data, policy, or ownership issues.
• Translating findings into clear process documentation, business rules, functional requirements, acceptance criteria, decision records, and defined outcomes. Support future-state design and accurately maintain changes, open questions, dependencies, and approvals.
• Developing and executing test scenarios, document results, support defect resolution, and help coordinate launch-readiness activities.
• Contributing to communications, training materials, operating procedures, adoption tracking, and post-launch reviews.
• Creating and maintaining reusable process maps, templates, playbooks, knowledge articles, inventories, and lessons learned. Identify recurring documentation, handoff, or operating gaps and recommend practical improvements to shared ways of working.

Skills

Process analysis

Business analysis

Operations

Customer experience

Systems analysis

Implementation support

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Job description

FASHIONPHILE is revolutionizing the ultra-luxury fashion experience and operates through in-person and omni-channel platforms. The Process & Strategy Analyst I provides structured analysis, documentation, and implementation support across the Chief Customer Organization, helping teams map current journeys, identify breakdowns, and improve processes, systems, and data flows.

Ideal candidates hold a Bachelor's degree and 2-4 years of related experience in business analysis, operations, or systems