Process Quality Specialist

ABB; Richmond (VA); On-site; USD 90,000 - 120,000; Full time

Job summary

ABB in Richmond, VA is seeking a Process Quality Specialist to enhance customer satisfaction by resolving complaints, analyzing defects, and delivering actionable quality improvements for data center power products. You will drive audits, CTQ parameterization, and Q-gate implementation while coordinating cross‑functional teams during audits and certifications.

The role emphasizes root-cause analysis, COPQ, and mapping processes for automation to improve quality and efficiency in a fast-paced

Qualifications

• Bachelor degree plus minimum 5 years experience in quality/engineering
• Proficient with quality tools (FMEA, 7 QC tools, 5S, 5Why, Kaizen, Poka-Yoke, SPC, DMAIC, 8D)
• Familiar with UL1561, NEMA ST-20, IEEE C57.12.01/91, DOE 2016, UL9540/1008S/1778/891 and CSA C22.2 for compliance

Responsibilities

• Drive and perform product audit and quality planning
• Develop and maintain Quality Plans, Control Plans, and inspection checklists with CTQs and Q-gates
• Monitor First Pass Yield and implement improvement actions
• Analyze customer complaints, identify root causes, and coordinate with cross-functional teams during audits and FAT/certifications
• Perform COPQ analyses and map manufacturing processes to identify automation opportunities

Skills

FMEA

7 QC tools

5S

5Why

Kaizen

Poka-Yoke

SPC

DMAIC

8D Root Cause

Education

Bachelor degree in Mechanical/Industrial/Electrical Engineering or related field

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Quality Lead

The work model for the role is: Onsite, Richmond, VA

Your role and responsibilities

As a Process Quality Specialist, you will play a pivotal role in enhancing customer satisfaction by resolving complaints, analyzing defects, and providing actionable solutions. You will focus on ensuring the quality of Power Distribution Units (PDU), Static Transfer Switches (STS), and Uninterruptible Power Supplies (UPS) for data centers and critical power applications. This is a unique opportunity to contribute to ABB’s commitment to delivering high-quality products and services in a dynamic and fast-paced environment.

You will be mainly accountable for:

• Drive and perform product audit
• Develop and maintain Quality Plans, Control Plans, and inspection checklists, while deriving Critical to Quality (CTQ) parameters and establishing Q-gates.
• Monitor and analyze First Pass Yield metrics, identifying opportunities for improvement and implementing strategies to enhance product quality and production efficiency.
• Proactively monitor customer complaints, conducting thorough analyses to determine root causes, and implementing corrective actions; Coordinate with Cross-Functional Teams (CFTs) during customer audits, Factory Acceptance Tests (FAT), and certification audits (UL, CSA, ISO), ensuring all requirements are met and issues are promptly addressed.
• Perform COPQ analyses to identify cost‑saving opportunities, implementing initiatives that reduce defects, improve efficiency, and enhance overall profitability; Mapping current manufacturing processes and identify areas for improvement through automation.

Qualifications for the role

• Bachelor degree in Mechanical/Industrial/Electrical Engineering or related field PLUS minimum 5 years of experience
• Proficient in quality tools like FMEA, 7 QC tools, 5S, 5Why, Kaizen, Poka-Yoke, SPC, DMAIC & 8D Root cause analysis
• Familiar with key industry standards such as UL1561, NEMA ST-20, IEEE C57.12.01, IEEE C57.12.91, DOE 2016, UL9540, UL1008S, UL1778, UL891 and CSA C22.2, which enhances compliance and product reliability.
• Familiarity with Lean, Six Sigma, and other process improvement methodologies is highly desirable.
• Candidates must already have work authorization that would permit them to work for ABB in the US.

More About Us

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division’s technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division’s portfolio includes industrial circuit breakers, low‑voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world’s largest data center companies with advanced energy‑efficient UPS solutions. The Division’s ABB Ability™ Energy Manager provides a scalable, easy‑to‑use platform that helps organizations save energy and reduce CO2 emissions.

Why ABB?

What's In It For You

We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger.

ABB is an Equal Employment Opportunity and Aff…? All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Aff…?

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ABB Benefit Summary For Eligible US Employees

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