Process Manager, O&T Governance

The Clearing House Payments Company; North Carolina; On-site; USD 90,000 - 130,000; Full time

Job summary

The Clearing House Payments Company is seeking a Process Manager within the Operations & Technology (O&T) Administration team in North Carolina. You will govern multiple Agile teams, champion Clarity PPM adoption, and drive process optimization.

The role emphasizes metrics, reporting, and governance to support executive decision-making. You will also lead training initiatives, oversee SharePoint governance, and develop executive-ready presentations.

Qualifications

• 5+ years with Jira and Confluence.
• 5+ years managing technology projects and/or applications, preferably within a financial services organization.
• 3+ years with SharePoint Online.
• 2+ years using AI productivity tools such as ChatGPT.
• Experience with Agile methodologies, including Scrum and SAFe.
• Advanced proficiency with Power BI and Power Automate.

Responsibilities

• Govern governance across multiple O&T Agile teams.
• Champion Clarity PPM adoption across the organization.
• Maintain and enhance processes, procedures, and governance standards.
• Develop metrics, reporting packages, and performance measures.
• Identify opportunities to simplify and automate business processes.
• Develop and deliver training programs to drive tool adoption.
• Produce weekly portfolio status reporting and monthly/quarterly materials.

Skills

Stakeholder influence

Agile methodologies

Analytical thinking

Governance

Tools

Jira

Confluence

Clarity

SharePoint Online

Power BI

Power Automate

Microsoft Office (PowerPoint, Excel, Visio)

Job description

About The Clearing House: The Clearing House Payments Company L.L.C. is a bank-owned industry utility that shapes the payments landscape and provides infrastructure for safe, reliable, and efficient payments. We see an economy where everyone is connected and a future where modern payments make life easier. The Clearing House operates four payment systems: a high-value wire-transfer system (the CHIPS network), the country’s first and largest instant payments system (the RTP network), an automated clearinghouse network (the EPN network), and a check image exchange network (the Image Exchange Network). TCH also operates a bank account number tokenization service, runs a payments association known as the TCH Payments Authority, and maintains the rules for private-sector check image exchange through its ECCHO business line.Position SummaryThe Operations & Technology (O&T) Administration team is responsible for the governance of the O&T portfolio, resource management, and financial management. The team oversees the Product Development Lifecycle (PDLC) and associated processes. To support these activities, the team utilizes several enterprise platforms, including:ClarityJiraConfluenceMiroSharePoint OnlinePower AutomateTeam members serve as subject matter experts (SMEs) and are responsible for governing, enhancing, and supporting the standards and processes associated with these tools.The Process Manager will be a key member of the team, responsible for:Supporting governance across multiple O&T Agile teams.Championing adoption and optimization of the Clarity PPM platform across the organization.Maintaining and enhancing processes, procedures, and governance standards.Leveraging Scrum Master experience to support the organization's Agile transformation efforts.Partnering with Scrum Masters to develop and refine metrics, reporting packages, and performance measures.Identifying opportunities to simplify, standardize, and automate business processes.Developing and delivering training programs to drive tool and process adoption.The Process Manager will also be responsible for producing and enhancing:Weekly portfolio status reportingWeekly metrics reportingMonthly portfolio review materialsQuarterly portfolio review materialsSuccess in this role requires the ability to extract, analyze, consolidate, and automate data from multiple sources to support decision-making and executive reporting.In addition, the Process Manager will oversee SharePoint Online document governance, including:Documentation retention and lifecycle managementAudit, Risk, and Regulatory review supportSharePoint site structure and organizationDocumentation review processesAudit request managementRetention and deletion of expired documents across O&T Administration and Project sitesThe ideal candidate is self-motivated, highly organized, detail-oriented, collaborative, and capable of managing multiple priorities in a fast-paced environment.QualificationsRequired Experience5+ years of experience with Jira and Confluence5+ years managing technology projects and/or applications, preferably within a financial services organization5+ years of experience with Clarity or a comparable project portfolio management (PPM) tool3+ years of experience with SharePoint Online2+ years of experience using AI productivity tools such as ChatGPTExperience with Agile methodologies, including Scrum and SAFeAdvanced proficiency with Power BIAdvanced proficiency with Power AutomatePreferred CertificationsCertified Scrum Master (CSM)Core CompetenciesAbility to identify and leverage emerging technologies to improve business processesStrong process improvement and optimization experienceAbility to evaluate governance processes and identify bottlenecks and inefficienciesExperience implementing process changes with minimal business disruptionAbility to develop training materials and deliver effective end-user trainingStrong project coordination and organizational skillsExcellent written and verbal communication skillsAbility to influence stakeholders and drive organizational adoption of changeStrong relationship management and teamwork skillsStrong analytical, troubleshooting, and problem-solving skillsAdvanced PowerPoint, Excel, and Visio skillsPreferred Qualification sTechnology project governance experienceUnderstanding of risk, compliance, and regulatory requirements within financial servicesKnowledge of System and Organization Controls (SOC) and related auditsProcess optimization and continuous improvement experienceOperational excellence experienceAbility to develop executive-level presentations and reporting solutionsPhysical Demands and Work Environment: The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. Travel may be required. Candidates will report to the office three days each week. Onsite work requirements may change at any time.