Workday Application Manager

PAYCO The Clearing House Payments Company L.L.C.; Town of Charlotte (NY); On-site; USD 120,000 - 150,000; Full time

Job summary

The Clearing House Payments Company L.L.C. is seeking an experienced Workday Application Manager to own and operate our multi-modular Workday platform, including HCM, Financials, Expenses, and Adaptive Planning.

You will lead hands-on administration, security, integrations, and complex configuration while coordinating AMS and contractors. In this senior role you’ll balance direct work with escalating specialized tasks, ensure platform stability, and drive continuous improvements across HR,

Qualifications

• Bachelor's degree or equivalent professional experience.
• 7+ years of Workday administration, configuration, or application-management.
• Experience in at least one major Workday area (HCM or Financials).
• Strong security administration, business process config, reporting, and tenant admin.
• Experience with Workday integrations (APIs, Studio, connectors, file-based).
• Experience coordinating AMS providers, consultants, or staff-augmentation resources.
• Excellent communication and ability to partner with HR, Finance, IT.

Responsibilities

• Serve as primary contact for Workday platform support and senior admin.
• Coordinate AMS, consultants, staff-augmentation resources, and partners.
• Perform hands-on Workday administration and advanced configuration.
• Lead Workday security administration, including group/domain setup and reviews.
• Configure Workday business processes, reporting, and tenant settings.
• Oversee integrations via Workday Studio, APIs, connectors, and file transfers.
• Coordinate releases, testing, production deployments, and vendor escalations.
• Ensure documentation, testing, security, change-management, and AGILE practices.
• Support transition-to-operations for new capabilities (Procurement and CLM).

Skills

Workday administration

Cross-functional coordination

Security administration

Troubleshooting

Communication skills

Education

Bachelor's degree

Tools

Workday Studio

APIs & web services

File-based integrations

Job description

Position Summary:

The Clearing House (TCH) is seeking an experiencedWorkday Application Managerto support and manage our growing Workday platform. TCH currently utilizes WorkdayHCM, Financials, Expenses, Advanced Compensation, and Adaptive Planning, withProcurement and Contract Lifecycle Management (CLM)planned for implementation. Our Workday environment includes numerous integrations with financial institutions, benefits providers, internal systems, and identity/access management platforms using Workday Studio, APIs/web services, and SFTP/file-based integrations. The Workday Application Manager will serve as theprimary internal technical owner and senior administrator for the Workday platform, coordinating specialized Workday resources while remaining hands-on with administration, configuration, security, troubleshooting, and complex platform needs. This position is not expected to be the sole administrator or subject-matter expert across every Workday module. Given the breadth of the platform, TCH utilizes a combination of internal resources, Application Management Services (AMS), and specialized Workday contractors across different functional and technical areas. The ideal candidate is a senior Workday professional who can determine when work should be handled directly versus assigned to a specialized resource, oversee those resources through completion, and maintain overall accountability for the stability, security, and ongoing development of the Workday environment.

Essential Functions and Responsibilities:

Serve as the primary point of contact for platform support needs and senior administrator for the Workday platform. Coordinate and oversee contracted AMS, specialized consultants, staff-augmentation resources, and implementation partners across functional and technical areas. Assess incidents, enhancements, and projects; determine the appropriate Workday expertise required; coordinate assignments; and maintain accountability through completion. Perform hands-on Workday administration and advanced configuration, particularly for complex, sensitive, or cross-functional requirements. Serve as a lead administrator forWorkday security, including security groups, domains, business process security policies, role assignments, access troubleshooting, and periodic reviews. Configure and maintain Workday business processes, tenant settings, reporting, calculated fields, condition rules, and related platform configuration. Oversee and troubleshoot Workday integrations, includingWorkday Studio, APIs/web services, delivered connectors, and SFTP/file-based integrations, leveraging specialized integration resources where appropriate. Coordinate Workday releases, testing, configuration changes, production deployments, issue resolution, and vendor escalations. Ensure work performed by internal and external resources follows appropriate documentation, testing, security, change-management, and internal AGILE processes. Support implementation and transition-to-operations activities for new Workday capabilities, including Procurement and CLM. Maintain sufficient internal knowledge of the Workday environment to ensure continuity and avoid excessive dependency on individual contractors or vendors.

Qualifications Required:

Bachelor's degree or equivalent professional experience preferred. 7+ years of Workday administration, configuration, consulting, or application-management experience, preferably in a multi-module environment. Strong hands-on experience with at least one major Workday functional area, such asHCM or Financials, with demonstrated ability to work across additional Workday modules. Strong knowledge ofWorkday security administration, business process configuration, reporting, calculated fields, and tenant administration. Experience supporting or overseeing Workday integrations, including APIs/web services, Workday Studio, delivered connectors, and/or file-based integrations. Experience working withAMS providers, implementation partners, consultants, or staff-augmentation resourcesand coordinating specialized technical or functional resources. Ability to troubleshoot complex Workday issues, evaluate proposed solutions, understand cross-module impacts, and determine when specialized expertise is required. Strong communication, organizational, and problem-solving skills with the ability to partner across HR, Finance, Procurement, and IT.

Qualifications Desired:

Formal Workday training and/or Workday Pro certifications in Platform Administration, Security, HCM, Financial Management, Adaptive Planning, or other relevant areas are strongly preferred. Experience with multiple Workday areas includingHCM, Financials, Advanced Compensation, Expenses, Adaptive Planning, Procurement, CLM, security, and integrationsis preferred but not required.

Physical Demands and Work Environment:

Work is generally sedentary in nature. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. Employees in this position will report to the office 3 days per week. Onsite work requirements may change at any time. Occasional travel may be required.

The anticipated annual salary range for NY-based candidates for this position is $120,000-$150,000. Base salary and position level will be determined by the role, experience, skill set and location. For eligible positions, discretionary incentive compensation may be awarded contingent on personal and company performance. Our benefits program includes medical, dental, vision, life insurance, 401k plan with company contribution and company match, tuition reimbursement and more.

About The Clearing House:

The Clearing House Payments Company L.L.C. is a bank-owned industry utility that shapes the payments landscape and provides infrastructure for safe, reliable, and efficient payments. We see an economy where everyone is connected and a future where modern payments make life easier. The Clearing House operates four payment systems: a high-value wire-transfer system (the CHIPS network), the country’s first and largest instant payments system (the RTP network), an automated clearinghouse network (the EPN network), and a check image exchange network (the Image Exchange Network). TCH also operates a bank account number tokenization service, runs a payments association known as the TCH Payments Authority, and maintains the rules for private-sector check image exchange through its ECCHO business line. The Clearing House operates U.S-based payments networks that clear and settle more than $2 trillion each day through wire, ACH, check image, and real-time payments. It is the nation’s most experienced payments company, with a long track record of providing secure and reliable systems, payments innovation, and strategic thought leadership to financial institutions. In 2017, The Clearing House revolutionized U.S. payments by introducing the RTP network, which supports the immediate clearing and settlement of payments, along with the ability to exchange related payment information across the same secure channel. Learn more at www.theclearinghouse.org.