Process Manager, O&T Governance

PAYCO The Clearing House Payments Company L.L.C.; Kill Devil Hills (NC); On-site; USD 95,000 - 150,000; Full time

Job summary

The Clearing House is seeking a Process Manager to join the Operations & Technology Administration, governing the O&T portfolio, PDLC processes, and enterprise platforms such as Clarity, Jira, Confluence, Miro, SharePoint Online and Power Automate.

The role drives governance, metrics reporting, training, and documentation, producing weekly and monthly materials and collaborating across teams. Travel may be required; onsite three days per week is typical.

Qualifications

• 5+ years in technology project governance or PMO roles, preferably in financial services.
• Proficient with Jira, Confluence, Clarity/PPM and SharePoint Online.
• Strong knowledge of SAFe/ Scrum frameworks and agile practices.
• Ability to design and deliver training materials and governance documentation.

Responsibilities

• Governance across multiple O&T Agile teams and programs.
• Champion adoption and optimization of Clarity PPM platform.
• Maintain and enhance governance standards and processes.
• Partner with Scrum Masters to develop metrics and reporting.
• Develop and deliver training to drive tool adoption.
• Produce weekly portfolio status, metrics, and monthly/quarterly materials.

Skills

Agile methodologies

SAFe

Scrum

Project governance

Stakeholder management

Tools

Jira

Confluence

Clarity

SharePoint Online

Power BI

Power Automate

ChatGPT

Job description

About The Clearing House: The Clearing House Payments Company L.L.C. is a bank-owned industry utility that shapes the payments landscape and provides infrastructure for safe, reliable, and efficient payments. We see an economy where everyone is connected and a future where modern payments make life easier. The Clearing House operates four payment systems: a high-value wire-transfer system (the CHIPS® network), the country’s first and largest instant payments system (the RTP® network), an automated clearinghouse network (the EPN® network), and a check image exchange network (the Image Exchange Network). TCH also operates a bank account number tokenization service, runs a payments association known as the TCH Payments Authority, and maintains the rules for private-sector check image exchange through its ECCHO® business line.

Position Summary

The Operations & Technology (O&T) Administration team is responsible for the governance of the O&T portfolio, resource management, and financial management. The team oversees the Product Development Lifecycle (PDLC) and associated processes. To support these activities, the team utilizes several enterprise platforms, including: Clarity Jira Confluence Miro SharePoint Online Power Automate. Team members serve as subject matter experts (SMEs) and are responsible for governing, enhancing, and supporting the standards and processes associated with these tools.

• Supporting governance across multiple O&T Agile teams.
• Championing adoption and optimization of the Clarity PPM platform across the organization.
• Maintaining and enhancing processes, procedures, and governance standards.
• Leveraging Scrum Master experience to support the organization’s Agile transformation efforts.
• Partnering with Scrum Masters to develop and refine metrics, reporting packages, and performance measures.
• Identifying opportunities to simplify, standardize, and automate business processes.
• Developing and delivering training programs to drive tool and process adoption.

The Process Manager will also be responsible for producing and enhancing:

• Weekly portfolio status reporting
• Weekly metrics reporting
• Monthly portfolio review materials
• Quarterly portfolio review materials

In addition, the Process Manager will oversee SharePoint Online document governance, including:

• Documentation retention and lifecycle management
• Audit, Risk, and Regulatory review support
• SharePoint site structure and organization
• Documentation review processes
• Audit request management
• Retention and deletion of expired documents across O&T Administration and Project sites

The ideal candidate is self-motivated, highly organized, detail-oriented, collaborative, and capable of managing multiple priorities in a fast-paced environment.

Qualifications Required

• Experience 5+ years of experience with Jira and Confluence
• 5+ years managing technology projects and/or applications, preferably within a financial services organization
• 5+ years of experience with Clarity or a comparable project portfolio management (PPM) tool
• 3+ years of experience with SharePoint Online
• 2+ years of experience using AI productivity tools such as ChatGPT
• Experience with Agile methodologies, including Scrum and SAFe
• Advanced proficiency with Power BI
• Advanced proficiency with Power Automate

Preferred Certifications

Certified Scrum Master (CSM)

Core Competencies

• Ability to identify and leverage emerging technologies to improve business processes
• Strong process improvement and optimization experience
• Ability to evaluate governance processes and identify bottlenecks and inefficiencies
• Experience implementing process changes with minimal business disruption
• Ability to develop training materials and deliver effective end-user training
• Strong project coordination and organizational skills
• Excellent written and verbal communication skills
• Ability to influence stakeholders and drive organizational adoption of change
• Strong relationship management and teamwork skills
• Strong analytical, troubleshooting, and problem-solving skills
• Advanced PowerPoint, Excel, and Visio skills

Preferred Qualifications

• Technology project governance experience
• Understanding of risk, compliance, and regulatory requirements within financial services
• Knowledge of System and Organization Controls (SOC) and related audits
• Process optimization and continuous improvement experience
• Operational excellence experience
• Ability to develop executive-level presentations and reporting solutions

Physical Demands and Work Environment

The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. Travel may be required. Candidates will report to the office three days each week. Onsite work requirements may change at any time.

The Clearing House operates U.S-based payments networks that clear and settle more than $2 trillion each day through wire, ACH, check image, and real-time payments. It is the nation’s most experienced payments company, with a long track record of providing secure and reliable systems, payments innovation, and strategic thought leadership to financial institutions. In 2017, The Clearing House revolutionized U.S. payments by introducing the RTP® network, which supports the immediate clearing and settlement of payments, along with the ability to exchange related payment information across the same secure channel. These RTP capabilities enable all financial institutions to offer safer, faster, and smarter digital transaction services for their corporate and retail customers. Learn more at www.theclearinghouse.org.