Process Manager, Lab Operations

Tempus; Chicago, Northern (IL, KY); Hybrid; USD 55,000 - 70,000; Full time

Job summary

Tempus is seeking a Process Manager for Lab Operations in Chicago to support new assay launches and drive process improvements across our clinical testing business. You will work with cross-functional teams to document needs, coordinate UAT, and help ensure timely delivery and quality across the testing pipeline.

The role requires a bachelor’s degree and 3+ years of relevant experience, with strong communication skills and the ability to adapt to a fast-paced environment.

Qualifications

• Bachelor’s degree required.
• 3+ years of relevant experience.
• Excellent communication skills.
• Comfortable working in a fast-paced, dynamic environment with shifting priorities.

Responsibilities

• Develop deep understanding of lab systems and workflows used across the testing pipeline.
• Lead user acceptance testing (UAT) and coordinate launch activities for internal tools and clinical tests.
• Collect and document business and technical needs for software tools and operational procedures.
• Work with engineering and product teams to scope and build requirements for internal operations and test delivery.
• Assist in project tracking and status reporting, including timelines and stakeholder communication.
• Investigate product and process issues, perform root cause analysis, and escalate to leadership.

Skills

Excellent communication

Tech-savvy

Highly organized

Attention to detail

Education

Bachelor’s degree

Job description

## Process Manager, Lab OperationsApplylocations: Chicagotime type: Full timeposted on: Posted Todayjob requisition id: JR202600708**Passionate about precision medicine and advancing the healthcare industry?**Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.We are looking for a **Process Manager** who will work with cross-functional teams to support new assay launches and process improvement projects across our clinical testing business.**Key Responsibilities:*** Develop a deep understanding of lab systems and workflows, utilized across the testing pipeline.* Lead user acceptance testing (UAT) and help coordinate launch activities for internal tools and clinical tests.* Collect and document business and technical needs for software tools and operational procedures.* Work closely with engineering and product teams and provide input in the scoping and building of requirements, in support of internal operations and test delivery.* Assist in project tracking and status reporting, including timelines, and stakeholder communication.* Investigate product and process issues, perform root cause analysis, assess impact of the issue and escalate to leadership.* Other duties as assigned**Qualifications:*** Bachelor’s degree required* 3+ years of relevant experience* Excellent communication skills* Comfortable working in a fast-paced, dynamic environment and adapting to shifting priorities.* Tech-savvy and comfortable learning and integrating new forms of technology with a steep ramp-up period* Highly organized and systematic, superb attention to detail and ability to complete tasks with a high degree of accuracy* Show initiative and ability to work as part of a high-level team while working independently on mission-critical tasksChicago: $55,000-$70,000The expected salary range above is applicable if the role is performed from Illinois and may vary for other locations (California, Colorado, New York). Actual salary may vary based on qualifications and experience. Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and other benefits depending on the position.We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.