Process Manager, Lab Operations

Tempus AI, Inc.; Chicago (IL); On-site; USD 55,000 - 70,000; Full time

Job summary

Tempus AI, Inc. is seeking a Process Manager to collaborate with cross-functional teams across our clinical testing business, supporting new assay launches and process improvements.

You will map lab workflows, lead UAT, gather needs for software tools, and work with engineering and product on requirements, timelines, and stakeholder communications. This role requires a Bachelor’s degree and 3+ years of relevant experience, strong communication, and the ability to thrive in a fast-paced

Qualifications

• Bachelor’s degree required; 3+ years of relevant experience.
• Excellent communication skills.
• Comfortable working in a fast-paced, dynamic environment and adapting to shifting priorities.
• Tech-savvy and comfortable learning and integrating new forms of technology.
• Highly organized with superb attention to detail and ability to complete tasks with a high degree of accuracy.
• Show initiative and ability to work as part of a high-level team while working independently on mission-critical tasks.

Responsibilities

• Develop a deep understanding of lab systems and workflows, utilized across the testing pipeline.
• Lead user acceptance testing (UAT) and help coordinate launch activities for internal tools and clinical tests.
• Collect and document business and technical needs for software tools and operational procedures.
• Work closely with engineering and product teams and provide input in the scoping and building of requirements, in support of internal operations and test delivery.
• Assist in project tracking and status reporting, including timelines, and stakeholder communication.
• Investigate product and process issues, perform root cause analysis, assess impact of the issue and upscale to leadership.
• Other duties as assigned

Skills

Excellent communication

Fast-paced environment

Tech-savvy

Highly organized

Initiative

Education

Bachelor’s degree

3+ years of relevant experience

Job description

Passionate about precision medicine and advancing the healthcare industry? Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time. We are looking for a Process Manager who will work with cross-functional teams to support new assay launches and process improvement projects across our clinical testing business.

Key Responsibilities

• Develop a deep understanding of lab systems and workflows, utilized across the testing pipeline.
• Lead user acceptance testing (UAT) and help coordinate launch activities for internal tools and clinical tests.
• Collect and document business and technical needs for software tools and operational procedures.
• Work closely with engineering and product teams and provide input in the scoping and building of requirements, in support of internal operations and test delivery.
• Assist in project tracking and status reporting, including timelines, and stakeholder communication.
• Investigate product and process issues, perform root cause analysis, assess impact of the issue and upscale to leadership.
• Other duties as assigned

Qualifications

• Bachelor’s degree required 3+ years of relevant experience
• Excellent communication skills
• Comfortable working in a fast-paced, dynamic environment and adapting to shifting priorities.
• Tech-savvy and comfortable learning and integrating new forms of technology with a steep ramp-up period
• Highly organized and systematic, superb attention to detail and ability to complete tasks with a high degree of accuracy
• Show initiative and ability to work as part of a high-level team while working independently on mission-critical tasks

Chicago: $55,000-$70,000 The expected salary range above is applicable if the role is performed from Illinois and may vary for other locations (California, Colorado, New York). Actual salary may vary based on qualifications and experience.

Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and other benefits depending on the position.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Tempus was founded in August of 2015 by Eric Lefkofsky, after his wife was diagnosed with Breast Cancer. Shortly after he founded the company in an effort to bring the power of technology and artificial intelligence to cancer care, he convinced Ryan Fukushima to join as the company’s first employee. Ryan and Eric began assembling a world class team, focused on building the first version of a platform capable of ingesting real time healthcare data in an effort to personalize diagnostics. We built the platform for oncology and have expanded it to neuropsychiatry, cardiology, infectious disease (through COVID), and radiology.

Despite our rapid growth, our mission remains the same - to help make sure patients are on the right drug at the right time, so they can live longer and healthier lives. We’re looking for people who can change the world. Who question the status quo and don’t shy away from tough problems. For the builders who are never done building and the learners who are never done learning. We’re looking for passionate people with undying curiosity. Those who want to attack one of the most challenging problems mankind has ever faced. Head on.