Process Manager

Comcast; Philadelphia (Philadelphia County); On-site; USD 90,000 - 150,000; Full time

Job summary

An established industry player is seeking a dedicated professional to enhance customer profitability and performance metrics. This role involves analyzing customer agreements, developing key performance indicators, and collaborating with various departments to ensure operational efficiency. The ideal candidate will have a strong background in financial performance and customer experience, with the ability to train and guide teams effectively. Join a forward-thinking company that values diversity and innovation, and be part of a dynamic team committed to delivering exceptional service to clients.

Benefits

Best-in-class Benefits

Commission eligibility for sales positions

Bonus eligibility for non-sales positions

Qualifications

• 5-7 years of relevant work experience in financial performance and metrics.
• Bachelor's degree preferred; combination of coursework and experience accepted.

Responsibilities

• Analyze actual results against expected performance and recommend improvements.
• Develop and implement performance metrics for supervised functions.
• Provide training on metrics and tools to improve financial performance.

Skills

Customer Experience (CX)

Financial Performance

Performance Metrics

Education

Bachelor's Degree

Job description

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Responsible for ensuring that unit standards are maintained in terms of customer profitability, pricing, contracts and equipment investments. Collaborates on the development and implementation of customer and contract performance metrics and tools. Analyzes prospective customer agreements to assess profitability and risk and makes recommendations to improve profitability, where needed.

Job Description

Core Responsibilities

• Analyzes actual results against expected performance and communicates areas for improvement.
• Develops, evaluates and implements performance metrics for functions supervised. Measures and analyzes actual performance and makes recommendations for improving profitability where needed.
• Reviews and analyzes forecasts and recommends changes when appropriate. Updates forecasts for new developments to provide management with a current perspective of the business.
• Provides training and education to Supervisors, exempt and non-exempt employees on metrics and tools to improve financial performance.
• Works on expense budgets for unit.
• Collaborates with other operational departments such as Tech Ops, Construction, Business Services to ensure resources are available to support their daily needs and special projects.
• Hires, trains, evaluates, coaches and counsels staff.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Customer Experience (CX), Financial Performance, Performance Metrics

Compensation

This job can be performed in Colorado, and Illinois with a Pay Range of $90,340.80 - $149,062.32

Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

5-7 YearsComcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.