Principal Process Manager

Capital One; Wylie (TX); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading financial services technology company seeks a Principal Process Manager to lead a team in improving data processes. The role involves managing associates, analyzing data, and driving process improvements in a collaborative environment. Ideal candidates will have strong process management and data analysis skills, with a focus on team development and performance monitoring.

Benefits

Comprehensive benefits

Performance-based incentives

Qualifications

• At least 2 years of Process Management experience.
• Experience in data analysis and reporting for at least 1 year.

Responsibilities

• Manage a team of 3-4 Data Support Associates.
• Collect, analyze, and report on data for transparency.
• Develop strategies to improve data quality and processes.

Skills

Process Management

Data Analysis

Leadership

Education

Bachelor's Degree

Tools

Microsoft Office

Google Suite

Jira

Confluence

Tableau

Salesforce

Job description

Are you looking for a challenging role that includes the convenience of working virtually at home? If so, then a Capital One Commercial Operations role may be right for you! Capital One is a top 10 commercial bank, and we are on a journey to change banking for good. As a technology company focused on financial services, we are building industry leading digital solutions to better serve our clients. We are looking for motivated and capable builders to help us reach our destination.

About Commercial Operations

Commercial Operations (CML Ops) is one of the largest divisions in the Commercial Bank. This team's scope is horizontal across the bank and supports numerous data support processes. As a Principal Process Manager (Principal Associate), you will lead a high performing team to improve our data environment. Your responsibilities include leading associates, identifying process gaps, and driving process improvements.

Responsibilities

1. Manage a team of 3-4 Data Support Associates across geographies.
2. Collect, analyze, and report on data to provide transparency to senior leadership and executives.
3. Manage data maintenance requests and issues, and develop strategies to improve data quality and processes.
4. Identify data process risks and develop mitigation and resolution strategies.
5. Create and moderate data dashboards, visualizations, procedures, and process flow diagrams.
6. Collaborate with teams across Commercial Operations, Technology, and Product to identify opportunities for data support improvements.
7. Coach team members to ensure job satisfaction, policy adherence, and quality standards.
8. Resolve complex problems and escalate process breakdowns, involving stakeholders as needed.
9. Foster a culture of trust, collaboration, and high performance.
10. Develop and recognize team members to achieve personal and professional goals.
11. Monitor team performance related to leadership, inclusion, and engagement.

Basic Qualifications

1. Bachelor's Degree or Military experience.
2. At least 2 years of Process Management experience.
3. At least 1 year of experience with Microsoft Office or Google Suite.
4. At least 1 year of experience with Jira and Confluence.

Preferred Qualifications

1. At least 3 years of Process Management experience.
2. Experience in data analysis and reporting for at least 1 year.
3. Experience with Tableau, Salesforce, or similar tools for at least 1 year.
4. Certification in Lean, Agile, or Six Sigma.
5. At least 1 year of experience in a People Leader role.

Note: Capital One will not sponsor employment authorization for this position at this time.

Salary and Benefits

The salary range varies by location, with specific ranges listed for Charlotte, NC; Plano, TX; and Richmond, VA. The role is eligible for performance-based incentives, including bonuses and long-term incentives. Capital One offers comprehensive benefits supporting your well-being.

Additional Information

This application process remains open for at least 5 business days. We are an equal opportunity employer committed to diversity and inclusion. We consider qualified applicants regardless of background or status, in accordance with applicable laws.

If you need accommodations during the application process, contact Recruiting at 1-800-304-9102 or [e-mail]. For technical support, email [e-mail].

Note: Positions posted in different countries are for respective entities: Capital One Canada, Europe, or Philippines.

Create a job alert for this search

Principal Manager • Plano, TX, United States