Process Innovation Lead, AI & Workflow Transformation

MCM WORLDWIDE; New York (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

MCM is seeking a Process Innovation Lead, AI & Workflow Transformation to drive workflow changes across critical business processes in a global retail setting. You will act as a business process architect at the intersection of AI enablement and transformation, diagnosing challenges and translating needs for delivery teams.

The role requires 7+ years of experience in transformation disciplines, strong cross-functional collaboration, and the ability to evaluate AI solutions against business

Qualifications

• 7+ years of professional experience in process innovation, product management, or digital transformation.
• Experience leading corporate-scale transformation initiatives from problem definition to delivery.
• Working knowledge of cross-functional business processes in consumer-facing industries.
• Practical experience applying AI, automation, or workflow technologies to solve business problems.
• Strong communication and stakeholder management across global teams.
• Experience working across international, cross-functional organizations.

Responsibilities

• Identify operational challenges and workflow improvement opportunities across business functions.
• Redesign processes to improve decision-making, efficiency, visibility, and scalability.
• Evaluate AI, automation, and technology solutions against business needs.
• Translate business requirements into actionable deliverables for implementation teams.
• Build business cases and ROI models to support prioritization and investment decisions.
• Partner with stakeholders and delivery teams to ensure successful execution.
• Continuously assess how AI and workflow innovation can improve operations.
• Take a practical approach to solving unfamiliar problems.

Skills

Process innovation

Product management

Digital transformation

Agile transformation

Stakeholder management

Tools

Low-code/no-code platforms

Workflow automation tools

AI-enabled processes

Job description

Our Brand

MCM (Modern Creation München) is a luxury lifestyle goods and fashion house founded in 1976 with an attitude defined by the cultural Zeitgeist and its German heritage with a focus on functional innovation, including the use of cutting-edge techniques. Today, through its association with music, art, travel, and technology, MCM embodies the bold, rebellious and aspirational. Always with an eye on the disruptive, the driving force behind MCM centers on revolutionizing classic design with futuristic materials. Appealing to the 21st Century Global Nomad generation - MCM's millennial and Gen Z audience is genderless, ageless, empowered and unconstrained by rules and boundaries.

Description

Our Brand

MCM (Modern Creation München) is a luxury lifestyle goods and fashion house founded in 1976 with an attitude defined by the cultural Zeitgeist and its German heritage with a focus on functional innovation, including the use of cutting-edge techniques. Today, through its association with music, art, travel, and technology, MCM embodies the bold, rebellious and aspirational. Always with an eye on the disruptive, the driving force behind MCM centers on revolutionizing classic design with futuristic materials. Appealing to the 21st Century Global Nomad generation - MCM's millennial and Gen Z audience is genderless, ageless, empowered and unconstrained by rules and boundaries.

Working With Us

With a highly collaborative workforce working from offices and stores around the world, MCM established a multinational/multicultural organization. To uphold the culture & value of MCM, we intend to fulfil our corporate social responsibility by implementing the following values and to comply with high degree of legitimacy and ethical standards. Our employees make the best efforts to become high-performing individuals who reflect the diversity of the communities in which we work and live. MCM's commitment to diversity and inclusion includes recruiting and retaining employees from diverse backgrounds and experiences, creating awareness of diversity issues and benefits, and fostering a supportive environment where inclusivity is expected and prioritized. We have zero tolerance in any form of harassment, insultation, ostracization or groundless defamation of any other person.

Requirements

Role Summary

MCM is seeking a Process Innovation Lead, AI & Workflow Transformation to drive workflow transformation across critical business processes and operational functions within a global retail organization. This role serves as a business process architect at the intersection of process innovation, AI enablement, and business transformation. The successful candidate will diagnose operational challenges, redesign business workflows, evaluate emerging AI and automation capabilities, and translate business needs into requirements to be executed by technical delivery teams. This role is in-office five days per week. Salary Description $120,000 - $160,000 per year.

Responsibilities

• Identify operational challenges and workflow improvement opportunities across business functions
• Redesign processes to improve decision-making, efficiency, visibility, and scalability
• Evaluate AI, automation, and technology solutions against business needs
• Translate business requirements into actionable deliverables for implementation teams
• Build business cases and ROI models to support prioritization and investment decisions
• Partner with business stakeholders and delivery teams to ensure successful execution
• Continuously assess how AI and workflow innovation can improve business operations
• Take a practical approach to solving unfamiliar problems

Qualifications

• 7+ years of professional experience, including at least 5 years in process innovation, product management, business process consulting, digital transformation, agile transformation, or related disciplines
• Experience leading corporate-scale transformation initiatives from problem definition through successful delivery
• Working knowledge of complex cross-functional business processes and operational workflows within retail or other consumer-facing industries
• Practical experience applying AI, automation, or workflow technologies to solve business problems
• Strong communication and stakeholder management skills
• Experience working across global and cross-functional organizations

AI & Automation Experience

Candidates should demonstrate practical experience applying modern AI and automation technologies in business environments, including:

• Experience with low-code/no-code platforms, workflow automation tools, AI-enabled business processes, or related technologies
• Ability to evaluate where AI creates business value and where process, governance, data, or systems improvements are more appropriate

Preferred

• Experience in retail, luxury fashion, consumer products, or other inventory-intensive industries
• Experience with PLM, ERP, merchandising, supply chain, or other enterprise platforms

Salary Description

$120,000 - $160,000