Manager, Project Management (IC)

CVS Health; United States; Remote; USD 54,000 - 159,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Job summary

CVS Health is seeking a Project Manager to support provider data accuracy, operational effectiveness, and process standardization across multiple lines of business. You will manage projects, analyze data, and collaborate with business and technology teams to define opportunities and deliver measurable improvements.

The role requires leading ambiguity, building charters, RACIs, and status updates; strong communication and change management skills are essential to sustain improvements and enhance

Qualifications

• 3+ years experience in process improvement, operational excellence, project execution, business operations, or related work.
• Ability to lead ambiguous work and bring structure to unclear problems.
• Experience facilitating meetings or working sessions with cross-functional partners.
• Experience developing process maps, workflows, project documentation, or business requirements.
• Ability to analyze data, identify trends, define baselines, and measure outcomes.

Responsibilities

• Lead discovery efforts to clarify business problems, define scope, assess current state, and identify recommended next steps.
• Partner with business and technology teams to translate ideas or pain points into clear project opportunities.
• Develop process maps, SIPOCs, current-state / future-state workflows, and supporting documentation.
• Facilitate working sessions with cross-functional stakeholders to align on problems, requirements, decisions, and next steps.
• Support implementation projects by tracking actions, owners, timelines, risks, issues, and outcomes.
• Apply continuous improvement tools to identify root causes, reduce waste, improve handoffs, and strengthen controls.
• Analyze data to define baselines, quantify impact, identify trends, and measure results.
• Build project charters, RACIs, RAID logs, status updates, and leadership-ready summaries.
• Partner with stakeholders to ensure process changes are implemented, adopted, and sustained.
• Help develop repeatable tools, templates, and standards for the Process Excellence function.

Skills

Process improvement

Project management

Operational excellence

Stakeholder engagement

Data analysis

Communication skills

Education

Bachelor's degree

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

The Project Manager role, reporting to the Lead Director of Provider Standardization, supports initiatives focused on provider data accuracy, operational effectiveness, process standardization, and strategic improvement efforts across multiple lines of business. This role combines project execution, analytical problem solving, stakeholder engagement, and process improvement to support scalable operations and improve business outcomes. The ideal candidate is comfortable working in ambiguity, organizing complex workstreams, supporting cross-functional initiatives, and identifying opportunities to improve efficiency, quality, and customer experience.

Responsibilities

• Lead discovery efforts to clarify business problems, define scope, assess current state, and identify recommended next steps
• Partner with business and technology teams to translate ideas or pain points into clear project opportunities
• Develop process maps, SIPOCs, current-state / future-state workflows, and supporting documentation
• Facilitate working sessions with cross-functional stakeholders to align on problems, requirements, decisions, and next steps
• Support implementation projects by tracking actions, owners, timelines, risks, issues, and outcomes
• Apply continuous improvement tools to identify root causes, reduce waste, improve handoffs, and strengthen controls
• Analyze data to define baselines, quantify impact, identify trends, and measure results
• Build project charters, RACIs, RAID logs, status updates, and leadership-ready summaries
• Partner with stakeholders to ensure process changes are implemented, adopted, and sustained
• Help develop repeatable tools, templates, and standards for the Process Excellence function

Required Qualifications

• 3+ years experience in process improvement, operational excellence, project execution, business operations, or related work
• Ability to lead ambiguous work and bring structure to unclear problems
• Experience facilitating meetings or working sessions with cross-functional partners
• Experience developing process maps, workflows, project documentation, or business requirements
• Ability to analyze data, identify trends, define baselines, and measure outcomes
• Strong communication skills with the ability to summarize findings, decisions, risks, and recommendations
• Ability to manage multiple priorities, stakeholders, and workstreams

Preferred Qualifications

• PMP Lean Six Sigma Green Belt, Black Belt, or equivalent process improvement experience
• Experience supporting implementation work across business and technology teams
• Experience with root cause analysis tools such as 5 Whys, fishbone diagrams, FMEA, or A3 thinking
• Experience with Lean tools such as waste identification, value-added analysis, visual management, mistake proofing, or control planning
• Experience in healthcare, insurance, provider data, operations, shared services, or large matrixed organizations

Education

Bachelor's degree in Health Sciences, Healthcare Administration, Business Administration, Industrial Engineering, Systems Engineering, Operations Management, or a related field.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is: $54,300.00 - $159,120.00

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified Applicants

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Application Deadline

We anticipate the application window for this opening will close on: 10/31/2026

Our Work Experience

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.