Process Improvement Specialist

HorseShoe Beverage Company; Peridot (AZ); On-site; USD 62,000 - 90,000; Full time

Job summary

San Carlos Apache Healthcare Corporation seeks a Process Improvement Specialist to lead quality initiatives across the organization, applying evidence-based methods to improve patient care and operational performance.

You will collaborate with clinical and administrative staff, develop performance metrics, and mentor teams on Lean, Six Sigma, and data-driven decision making to drive sustainable improvements.

Qualifications

• Bachelor’s Degree in healthcare-related field or equivalent.
• Five years of experience in a healthcare setting with two years in performance improvement.
• CPHQ certification or plan to obtain within one year of hire.

Responsibilities

• Design, implement, and evaluate quality improvement projects using Plan-Do-Study-Act, Lean, and Six Sigma.
• Monitor outcomes, analyze trends, and recommend changes to improve care delivery.
• Develop and implement process improvement strategies to enhance patient care and operations.
• Advise teams on process improvement methodologies and support service improvements.
• Collect and report quality metrics and safety data to stakeholders.
• Use data visualization to present findings and inform decision-making.
• Collaborate with clinical and administrative staff to design solutions and ensure adoption.
• Manage multiple improvement projects, timelines, and documentation.
• Ensure compliance with healthcare regulations and standards.
• Serve as a resource on quality and process improvement.

Skills

Process Improvement

Quality Management

Education

Bachelor’s Degree in healthcare-related field

CPHQ certification or plan to obtain within 1 year

Job description

• Job Category Process Improvement Specialist
• Industry Quality Management
• Employee Type Exempt FT
• Required Degree 4 Year Degree
• Manage Others No

Contact information

• Name Human Resources
• Phone [phone]

The Process Improvement Specialist is responsible for the use and application of quality and process improvement tools, and methods for developing and improving processes throughout the organization. Assist with engaging leaders to empower staff to drive improvements that will impact the initiatives of San Carlos Apache Healthcare Corporation.

ESSENTIAL FUNCTIONS

• Design, implement, and evaluate quality improvement projects using evidence-based methodologies (e.g., Plan-Do-Study-Act, Lean, Six Sigma)
• Monitor clinical outcomes, analyze trends, and recommend changes to improve care delivery using tools like root cause analysis (RCA) and failure modes effect and analysis (FME
• Develop and implement process improvement strategies to enhance patient care and operational performance
• Advise SCAHC teams on process improvement methodologies and support service improvement projects to enhance patient safety and organizational outcomes
• Collect, analyze, and report quality metrics and safety data to stakeholders.
• Use data visualization tools to present findings effectively
• Collaborate with clinical and administrative staff to gather input, design solutions, and ensure adoption
• Develop and monitor performance metrics to measure the impact of changes.
• Manages process improvement project timelines, agenda development, minutes, documents and presentation preparation, and reports on project progress
• Act as a resource for staff and leadership regarding quality and process improvement
• Support compliance with healthcare regulations and standards
• Manage multiple improvement projects simultaneously
• Use data analytics to support decision-making and document process changes for records
• Performs other duties as assigned

MINIMUM QUALIFICATIONS

• Bachelor’s Degree in a Healthcare-related field, communications or equivalent combination of quality/process improvement experience and education. Alternatively, the ability to complete a bachelor’s degree within 2 years of hire.
• Five (5) years of experience in a healthcare field. With two (2) years of progressive performance improvement experience.
• Certified Professional in Healthcare Quality (CPHQ) or will obtain certification in healthcare quality within one year of hire.

Indian Preference and Equal Employment Opportunity

SCAHC gives preference in hiring to San Carlos Apache Tribal members and other Native Americans in accordance with the San Carlos Apache Tribe’s Tribal Preference Policy, as set forth in Section 402 of the Tribe’s Human Resources Department Policies and Procedures Manual. Otherwise SCAHC does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect him/her because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, citizenship, veteran status, military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, SCAHC complies with all applicable federal, and Tribal laws governing nondiscrimination in employment.