Process Improvement Manager

Civic Solutions Group; Oxford (MS); On-site; USD 90,000 - 129,000; Full time

Job summary

Civic Solutions Group in Oxford, MS seeks a Process Improvement Manager who blends Customer Service and Communication into deliberate outcomes. You will own the middle of contract projects, analyze data, and translate findings into actionable recommendations while guiding cross-functional teams.

You will work in a collaborative, growth‑minded environment that values structured mentorship, ongoing training, and the flexibility the firm proudly offers.

Qualifications

• Ability to turn data into clear, actionable decisions.
• Experience translating findings into recommendations.
• Strong teamwork and communication under pressure.

Responsibilities

• Keep Communication handoffs warm so Oxford partners never feel dropped
• Keep skills current through ongoing training and self-directed learning
• Keep Interpersonal Skills documentation current as the work outpaces it
• Keep a steady hand on Civic Solutions Group accounts when volume spikes
• Own the follow-through after the general meeting ends
• Spot where Public Speaking breaks before it shows up in a dashboard
• Question the brief when the brief doesn't match reality
• Partner sideways with teams who rarely sit in the same room

Skills

Storytelling instincts

Data interpretation

Team collaboration

Accountability mindset

Contract project execution

Job description

On any given day, the Process Improvement Manager at Civic Solutions Group juggles Customer Service and Communication, and somehow makes both look deliberate. Earn $90,000 - $129,000 as a Process Improvement Manager, take ownership of Teamwork from day one, and build your career with a collaborative team.

Key Responsibilities

• Keep Communication handoffs warm so Oxford partners never feel dropped
• Keep skills current through ongoing training and self-directed learning
• Keep Interpersonal Skills documentation current as the work outpaces it
• Keep a steady hand on Civic Solutions Group accounts when volume spikes
• Own the follow-through after the general meeting ends
• Spot where Public Speaking breaks before it shows up in a dashboard
• Question the brief when the brief doesn't match reality
• Partner sideways with teams who rarely sit in the same room

What You'll Bring

• Storytelling instincts that turn data into a decision
• 7+ years that left you with strong instincts and few
• Comfort interpreting data and translating findings into clear recommendationsA learner's pace that keeps up with shifting requirements
• Real Teamwork chops, plus the Accountability curiosity to keep growing
• Comfort owning the unglamorous middle of a contract project

Civic Solutions Group treats Oxford, MS as both home and laboratory, prototyping growth-minded general ideas no larger rival would risk. The wildly-collaborative pace here is real, but so is the permission to log off and recover.

Step in at $90,000 - $129,000, climb with structured growth, lean on a mentor, and take the flexibility Civic Solutions Group is genuinely proud of.

Still warm and still open, this contract listing just got updated.