Process Improvement Manager

Australia-Employment; Garden Grove (CA); On-site; USD 120,000 - 135,000; Full time

Benefits offered by this job

Comprehensive benefits

Growing organization

Strong leadership and culture

Job summary

Jobot in Garden Grove, CA, is seeking a Process Improvement Manager to lead cross-functional improvement efforts in a healthcare-focused environment.

You will apply Lean and Six Sigma methodologies, develop standard workflows and dashboards, and drive adoption of new processes across the organization.

Qualifications

• Bachelor’s degree in a related field is required.
• 5+ years of progressive experience in process improvement or operational excellence.
• Proven success leading cross-functional projects.
• Strong knowledge of Lean, Six Sigma, process mapping, and performance measurement.
• Experience translating audits/findings into sustainable improvements.
• Excellent project, stakeholder, and change management skills.
• Proficient in data analysis and KPI/dashboard development.
• Willingness to travel as needed.

Responsibilities

• Lead cross-functional process improvement initiatives from discovery to implementation.
• Evaluate workflows, controls, and business processes to identify inefficiencies.
• Apply Lean, Six Sigma, and process-mapping methodologies to drive performance.
• Develop standardized workflows, SOPs, and controls.
• Manage strategic projects with timelines, deliverables, and stakeholders.
• Analyze data to identify trends and prioritize opportunities.
• Develop dashboards and reporting for leadership.
• Collaborate with internal teams and vendors on system changes.
• Support organizational change and adoption of new processes.
• Present findings and recommendations to leadership.

Skills

Lean

Six Sigma

Process mapping

Performance measurement

Data analysis

Project management

Stakeholder management

Change management

Travel

Education

Bachelor's degree in Business Administration / Operations Management / Industrial or Systems Engineering / Healthcare Administration

Tools

Excel

Reporting platforms

Data-analysis tools

Job description

Process Improvement Manager

$120000 - $135000 per year | Garden Grove, CA | On-site | Permanent

Healthcare company seeking a Process Improvement Manager full time!

A bit about us:

Leading provider of care management services for both California and Washington states

Why join us?

• Strong reputation in the community.
• Great leadership and company culture.
• Excellent opportunity to join a growing organization.
• Comprehensive benefits & compensation package.

Job Details

Key Responsibilities

• Lead complex, cross-functional process improvement initiatives from discovery and root-cause analysis through implementation and performance measurement.
• Evaluate operational workflows, internal controls, and business processes to identify inefficiencies, risks, and opportunities for improvement.
• Apply Lean, Six Sigma, process mapping, audit, and continuous improvement methodologies to improve consistency, scalability, and performance.
• Develop standardized workflows, SOPs, process maps, controls, and supporting documentation.
• Manage strategic projects, establish timelines and deliverables, facilitate stakeholder meetings, and ensure initiatives remain on track.
• Analyze operational and financial data to identify trends, prioritize opportunities, and evaluate project outcomes.
• Develop dashboards, KPIs, and reporting tools that provide leadership with actionable performance insights.
• Partner with internal teams and external vendors on system implementations, workflow automation, technology upgrades, and user acceptance testing.
• Support organizational change by building stakeholder alignment, removing barriers, and driving adoption of new processes.
• Present findings, project updates, and recommendations clearly to executive leadership and stakeholders throughout the organization.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Industrial or Systems Engineering, Healthcare Administration, Public Health, or a related field.
• Five or more years of progressive experience in process improvement, operational excellence, business process optimization, audit, or continuous improvement.
• Demonstrated success independently leading complex, cross-functional projects.
• Strong knowledge of Lean, Six Sigma, root-cause analysis, process mapping, workflow analysis, and performance measurement.
• Experience evaluating internal controls, organizational risk, or audit findings and translating them into sustainable operational improvements.
• Strong project management skills with the ability to manage multiple initiatives and competing priorities.
• Experience analyzing data and developing KPIs, dashboards, or executive reporting.
• Strong communication, facilitation, and stakeholder-management skills.
• Ability to influence change and deliver results without direct supervisory authority.
• Proficiency with Excel, business systems, reporting platforms, and data-analysis tools.
• Ability to travel as needed.

Preferred Qualifications

• Lean Six Sigma Green Belt certification; Black Belt certification is a plus.
• Experience within healthcare, managed care, population health, or another regulated industry.
• Understanding of Agile project management principles.
• Experience working within or supporting a Center of Excellence.
• Experience with systems implementation, workflow automation, or technology optimization.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

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