Process Improvement Lead II

NewYork-Presbyterian Hospital; United States; On-site; USD 176,000 - 196,000; Full time

Job summary

NewYork-Presbyterian Hospital is seeking a Process Improvement Lead II to guide enterprise-wide initiatives that improve margin, productivity, and operating efficiency. The role partners with executives to validate financial impact and translate changes into measurable results.

The ideal candidate blends performance-improvement expertise with strong financial acumen, program management, and governance experience, to lead large-scale transformations across diverse stakeholders.

Qualifications

• Master’s degree required.
• Lean/PMP certification within 6 months of hire.
• Minimum of 7 years of healthcare operations, financial/revenue cycle, and general consulting experience.

Responsibilities

• Lead enterprise-wide performance improvement initiatives focused on margin, productivity, and financial performance.
• Partner with operational, financial, and executive leaders to identify opportunities and validate impact.
• Translate operational performance into financial results and ensure governance and benefits realization.

Skills

Executive communication

Team building

Influence across leadership

Analytics & digital tools

Microsoft Office

Education

Master’s degree

Lean/PMP certification within 6 months

Job description

Location

New York, New York

Shift

Day (United States of America)

Description

Bring your expertise in performance improvement to New York Presbyterian Hospital

Process Improvement Lead II

The Senior Black Belt of HERCULES will serve as a key leader, reporting under the Senior Director of Performance Improvement, in driving enterprise-wide initiatives focused on margin improvement, productivity enhancement, operational effectiveness, and sustainable financial performance. This individual will partner closely with operational, financial, and executive leaders to identify opportunities, prioritize initiatives, validate financial impact, and ensure operational changes translate into measurable results. The role requires a strong foundation in performance improvement methodologies, healthcare operations, and organizational transformation. The successful candidate will bring a proven track record of leading complex, cross-functional initiatives that drive innovation, challenge traditional approaches, and deliver meaningful operational and financial outcomes.

The ideal candidate combines performance improvement expertise with strong financial acumen, transformation leadership, and program management capabilities. They should be comfortable navigating budgets, forecasts, P&Ls, general ledger activity, labor and non-labor expenses, productivity metrics, and financial reporting while leading large-scale change initiatives across diverse stakeholder groups. This individual must be highly analytical, skilled at translating operational performance into financial results, and experienced in governance, benefits realization, and portfolio management. Success in this role requires the ability to influence leaders at all levels, foster accountability, remove barriers to execution, and continuously identify innovative opportunities to improve efficiency, enhance performance, and support the organization’s strategic and financial objectives.

Preferred Criteria

• Experience leveraging analytics, automation, AI, and digital tools to drive performance improvement.
• Proven ability to influence executives, physicians, and operational leaders across complex organizations.
• Strong executive communication skills, including presenting recommendations, business cases, and performance results.
• Performance Improvement or Operational experience background

Required Criteria

• Master’s degree·
• Lean/PMP obtained within 6 months of hire·
• Minimum of 7 years of healthcare experience in operations, financial/revenue cycle, and general consulting at a hospital or healthcare network·
• Proven track record of leading major projects to successful completion: on-time completion, financial benefits realized, sustain change over multiple years·
• Demonstrated verbal and written abilities to communicate to staff at all levels of an organization and present to and answer questions from leadership·
• Strong team building skills·
• Proficiency with Microsoft Office

Join a healthcare system where employee engagement is at an all-time high. Here we foster a culture of respect, belonging, and inclusion. Enjoy comprehensive and competitive benefits that support you and your family in every aspect of life. Start your life-changing journey today.

Please note that all roles require on-site presence (variable by role). Therefore, all employees should live within a commutable distance to NYP.

NYP will not reimburse for travel expenses.

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• 2025 Best Employers for Women – Forbes
• 2025 Companies that Care – People
• 2025 America’s Greatest Workplaces for Mental Well-Being - Newsweek

NewYork-Presbyterian Hospital is an equal opportunity employer.

Salary Range

$176,000-$195,500/Annual

It all begins with you. Our amazing compensation packages start with competitive base pay and include recognition for your experience, education, and licensure. Then we add our amazing benefits, countless opportunities for personal and professional growth and a dynamic environment that embraces every person. Join our team and discover where amazing works.