Manager Process Improvement - Pharmacy and Infusion

Elevance Health (Anthem); Durham (NC); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Merit increases

Paid holidays

Paid Time Off

Incentive bonus programs

Medical

Dental

Vision

401(k) + match

Stock purchase plan

Life insurance

Wellness programs

Financial education resources

Job summary

Elevance Health is seeking a Manager of Process Improvement for Pharmacy and Infusion. The role leads operational quality activities, oversees investigations, and partners with leadership to standardize processes across pharmacy operations.

The position supports a hybrid in-office requirement with options for alternate locations within commuting distance. A BA/BS and 5+ years in process improvement management are required; CPhT or related certification is preferred.

Qualifications

• BA/BS in a related field required.
• Minimum 5 years management experience in process improvement.
• Experience in regulated healthcare environments preferred.

Responsibilities

• Lead incident/non-conformance investigations, root cause analysis and corrective actions.
• Develop and monitor performance metrics; act as internal consultant on CI opportunities.
• Hires, trains, coaches, and evaluates associates to support performance.

Skills

Pharmacy operations

Communication skills

Quality/project management

Education

BA/BS in related field

Job description

Manager Process Improvement - Pharmacy and Infusion

Location: This role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

The Manager Process Improvement - Pharmacy and Infusion is responsible for leading operational quality activities (Incident and Non-conformance Management) related to case investigations, root cause analysis, and error reduction involving pharmacy and/or clinical infusion services. This role oversees the timely and accurate completion of investigations, ensuring productivity and quality standards are consistently achieved. The position identifies trends and opportunities for process improvement and supports corrective actions to reduce errors and prevent recurrence. This role also ensures operations remain compliant with applicable regulatory, contractual, accreditation, and internal quality requirements.

How you will make an impact:

• Proactively identifies opportunities for improvement and leads the development and implementation of best practices, process standardization, business analysis, and continuous improvement initiatives.
• Develops and monitors performance metrics to measure outcomes and goal achievement; serves as an internal consultant on continuous improvement opportunities and solutions.
• Analyzes performance trends and develops action plans to improve outcomes, standardize processes, and support operational planning.
• Participates in quality strategy development and leads assigned quality improvement initiatives, ensuring improvement activities are effectively integrated into business operations.
• Hires, trains, coaches, counsels, and evaluates associates to support individual and team performance

Minimum Requirements:

• Requires a BA/BS in a related field and minimum of 5 years management experience with process improvement, project/program management, process engineering and/or performance improvement initiatives; or any combination of education and experience, which would provide an equivalent background.

Preferred Skills, Capabilities and Experiences:

• Experience in retail, specialty, or mail-order pharmacy; pharmacy benefit management (PBM); managed care; pharmacy operations; or other highly regulated healthcare environments.
• Strong written and verbal communication skills, including the ability to effectively communicate findings, recommendations, and performance results to key stakeholders and leadership.
• CPhT or other pharmacy technician certification, or certification in quality, auditing, project management, healthcare compliance, or a related discipline preferred.

Job Level: Manager

Workshift: 1st Shift (United States of America)

Job Family: BSP > Process Improvement

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

Benefits

• merit increases, paid holidays, Paid Time Off, incentive bonus programs (unless covered by a collective bargaining agreement)
• medical
• dental
• vision
• short and long term disability benefits
• 401(k) +match
• stock purchase plan
• life insurance
• wellness programs
• financial education resources
• to name a few

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per wee