Process Improvement Analyst (Rocky Mount, NC)

Apex Systems

Rocky Mount (NC)

Hybrid

USD 89,544 - 96,432

Full time

14 days+

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Benefits offered by this job

Medical, dental, and vision insurance

401K with company match

Employee stock purchase program

Professional development opportunities

Job summary

A leading IT services company is seeking a Process Improvement Analyst for a hybrid role in Rocky Mount, NC. The ideal candidate will have over 5 years of experience in business process improvement, strong stakeholder management skills, and a background in Lean and Six Sigma methodologies. This position involves analyzing current workflows, recommending process changes, and implementing improvements in a collaborative environment. Competitive pay rate of $65-70/hr for a renewable contract lasting over 12 months.

Qualifications

5+ years of experience in business process improvement or operational excellence roles.
Proven success in process mapping and gap analysis.
Strong knowledge of Lean and Six Sigma methodologies.

Responsibilities

Conduct interviews and workshops to understand current processes.
Document workflows and identify gaps impacting efficiency.
Develop future-state process maps and recommend process changes.

Skills

Business process improvement

Stakeholder management

Process mapping

Lean methodologies

Six Sigma knowledge

Education

Bachelor’s degree in business administration, Industrial Engineering, or related field

Lean Six Sigma Green Belt or higher certification

Tools

Visio

Lucidchart

BPMN software

Job description

Process Improvement Analyst (Rocky Mount, NC)

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Process Improvement Analyst (Rocky Mount, NC)

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Process Improvement Analyst

Location:

Hybrid On-Site in Rocky Mount, NC

Duration:

Renewable, 12+ month contract

Pay Rate Range:

W2 $65-70/hr

Summary:

Our client is embarking on a strategic initiative to streamline and modernize its core business processes. We are seeking multiple Process Improvement Analysts to partner closely with [department] leadership, frontline staff, and IT teams to analyze current workflows, identify pain points, and design more efficient, user-friendly, and sustainable ways of delivering [department] services.

Job#: 2086385

Job Description:

Position: Process Improvement Analyst

Location: Hybrid On-Site in Rocky Mount, NC

Duration: Renewable, 12+ month contract

Pay Rate Range: W2 $65-70/hr

Summary:

Our client is embarking on a strategic initiative to streamline and modernize its core business processes. We are seeking multiple Process Improvement Analysts to partner closely with [department] leadership, frontline staff, and IT teams to analyze current workflows, identify pain points, and design more efficient, user-friendly, and sustainable ways of delivering [department] services.

This role is highly collaborative and consultative, requiring strong business process analysis skills, stakeholder engagement, and the ability to recommend actionable solutions that improve both customer and employee experiences.

Key Responsibilities

Current State Analysis:

Conduct interviews, workshops, and on-site observations with [department] staff and leadership to understand how processes currently operate.
Document end-to-end workflows, systems, handoffs, and dependencies.
Identify gaps, bottlenecks, and redundant steps impacting efficiency and service quality.

Process Redesign:

Develop future-state process maps, incorporating best practices and lean methodologies.
Recommend process changes, technology enhancements, and organizational adjustments to reduce complexity and improve user satisfaction.
Collaborate with IT teams and Business Analysts to ensure process changes align with system capabilities or future system upgrades.

Change Management:

Facilitate stakeholder buy-in for new processes through presentations, workshops, and clear documentation.
Support [department] leadership in implementing pilot programs or phased rollouts of redesigned processes.
Track measurable improvements post-implementation.

Continuous Improvement:

Establish KPIs to monitor process performance.
Provide ongoing recommendations for refinement and long-term sustainability.

Required Skills & Qualifications

5+ years’ experience in business process improvement, process engineering, or operational excellence roles.
Proven success in process mapping, gap analysis, and redesign of complex, multi-step workflows.
Strong knowledge of Lean, Six Sigma, or other process optimization methodologies.
Exceptional stakeholder management and facilitation skills, comfortable working with both frontline employees and executives.
Experience capturing requirements, documenting processes in tools like Visio, Lucidchart, or BPMN software.
Strong problem-solving mindset with the ability to propose practical, people-centered solutions.
Prior experience in government, public sector, or high-volume service delivery environments is a plus.

Soft Skills

Excellent communication and interpersonal skills.
Ability to work in sometimes challenging environments where morale may be low, requiring empathy and strong relationship building.
Comfortable managing ambiguity and driving clarity from complex situations.

Education

Bachelor’s degree in business administration, Industrial Engineering, Organizational Development, or a related field (or equivalent experience).
Lean Six Sigma Green Belt or higher certification preferred.

Apex Benefits Overview

Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a retirement plan (401k or local country equivalent) program. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.

Apex Systems is part of the Commercial Segment of ASGN Incorporated.

NYSE: ASGN

4400 Cox Road

Suite 200

Glen Allen, Virginia 23060

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Apex Systems.

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