Process Improvement Analyst II — BPM & Analytics

Truist; Richmond (VA); On-site; USD 75,000 - 134,000; Full time

Job summary

Truist in Richmond, VA seeks a Process Analyst to support process improvement initiatives and assist Process Engineers with operational and analytical tasks. You will gather requirements, interact with business SMEs, and help identify gaps and efficiency opportunities for research and evaluations.

Office-based role requiring five days per week at a Truist location; familiarity with BPM standards and process mapping is essential for delivering practical improvements across projects.

Qualifications

• Bachelor's degree in business, engineering, design, or technology or equivalent.
• Four years of process or project analyst experience in banking/financial services.
• Strong analytical skills and BPM proficiency.
• Self-starter with strong communication and leadership abilities.
• Proficient in process mapping and problem-solving tools.

Responsibilities

• Provide business process based solutions for complex problems.
• Instruct and guide project teams and junior analysts.
• Develop data collection plans for projects led by Process Engineers.
• Analyze process maps and data to recommend improvements.
• Document and facilitate project meetings and design sessions.
• Manage small initiatives with limited scope.

Skills

Bachelor's degree

Process analysis

Analytical skills

BPM standards

Self-starter

Microsoft Office

Process mapping

Problem solving

Education

Bachelor's degree in business, engineering, design, or technology

Tools

Microsoft Office

Job description

Truist in Richmond, VA seeks a Process Analyst to support process improvement initiatives and assist Process Engineers with operational and analytical tasks. You will gather requirements, interact with business SMEs, and help identify gaps and efficiency opportunities for research and evaluations.

Office-based role requiring five days per week at a Truist location; familiarity with BPM standards and process mapping is essential for delivering practical improvements across projects.