Process Improvement Analyst

State of Vermont; Barre (VT); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Retirement benefits

Job summary

State of Vermont is seeking a Business Process Analyst in Barre, VT to help staff across the agency work smarter and streamline processes. The role focuses on documenting workflows, facilitating improvement events, and translating business needs into digital solutions in coordination with ADS.

The ideal candidate will have strong facilitation and writing skills, experience with process mapping tools, and the ability to guide teams through change in a modernization environment.

Qualifications

• Two years of college coursework or an Associate’s degree or higher in business management, engineering, or related field AND two years of work experience in business process design and operations or improvement.
• Professional certification in Project Management, BPM, or Quality Processes with four years of relevant experience.
• Experience with Lean methodologies or other process improvement tools.

Responsibilities

• Document current-state and future-state workflows that support operational efficiency and performance improvement.
• Facilitate structured process improvement events using SIPOC, RASCI, SWOT, and process mapping.
• Collaborate with stakeholders to define scopes, functional requirements, and business needs for digital solutions or projects.
• Translate business requirements for internal Power Platform development or external procurement efforts in coordination with ADS.
• Support user acceptance testing, validation activities, and project coordination for system or process changes.
• Create clear, accessible documentation such as SOPs, user guides, templates, and standard work.
• Support organizational consistency by helping business units adopt standard processes, terminology, and documentation practices.
• Maintain process improvement documentation, templates, and libraries within SharePoint.

Skills

Facilitation

Requirements gathering

Communication

Documentation

Project management

Education

Associate’s degree or higher in business management or related field

Tools

Miro

Visio

PowerPoint

Job description

State of Vermont is seeking a Business Process Analyst in Barre, VT to help staff across the agency work smarter and streamline processes. The role focuses on documenting workflows, facilitating improvement events, and translating business needs into digital solutions in coordination with ADS.

The ideal candidate will have strong facilitation and writing skills, experience with process mapping tools, and the ability to guide teams through change in a modernization environment.