Process Expert

Voith Paper; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Process Expert to enhance their FES product business in the Midwest and Ohio Valley regions. This role is pivotal in ensuring optimal equipment performance and expanding business relationships with key accounts. The ideal candidate will leverage their technical expertise to support sales teams and engage with mill personnel, driving strategic growth in wear parts and repairs. This position offers a unique opportunity to work in a collaborative environment that values innovation and employee development, making a significant impact on the company's success.

Benefits

Work/Life Balance with Flexibility

Competitive Compensation and Benefits

401K with Company Match

Tuition Reimbursement

Climate-Neutral Footprint Worldwide

Qualifications

• 4+ years of experience with paper mills required.
• Strong maintenance and process operation knowledge is essential.

Responsibilities

• Ensure 100% safety and policy compliance.
• Provide Level 1 service support to secure business.
• Manage inventory of key consumables at mills.

Skills

Maintenance Knowledge

Process Operation Knowledge

Customer Service Skills

Analytical Skills

Troubleshooting Skills

Relationship-Building Skills

Teamwork Skills

Persistence

Comfort with Tools

Education

4-Year Degree in Business, Engineering, or Trade School

Job description

About the Voith Group

The Voith Group is a global technology company with a broad portfolio of systems, products, services, and digital applications. It sets standards in energy, paper, raw materials, and transport & automotive markets. Founded in 1867, Voith has around 22,000 employees, sales of €5.5 billion, and operates in over 60 countries, making it one of Europe's larger family-owned companies.

Voith Paper is hiring for:

Process Expert

Location: Remote, United States

Interested in Voith? Watch our video "Voith careers" on YouTube.

Reasons to join us:

• Work/Life Balance with flexibility
• Competitive compensation and benefits
• 401K with company match
• Climate-neutral footprint worldwide
• Tuition reimbursement

Summary:

The Process Expert will collaborate with sales teams in the Midwest and Ohio Valley FES regions and the Appleton team to expand FES product business. The role focuses on full system customers, freeing RSMs from routine service to focus on strategic growth, especially wear parts and repairs. The expert will leverage technical knowledge to secure and expand business, ensuring equipment performs optimally and demonstrating Voith's technological leadership to new customers.

Job Responsibilities and Duties:

• Ensure 100% safety and policy compliance.
• Provide Level 1 service support to secure business.
• Support higher-level services like audits and start-ups.
• Use technical expertise to grow key accounts, focusing on wear parts and repairs.
• Support Voith's expansion into new mills.
• Build relationships with mill personnel.
• Participate in customer visits, outage jobs, and start-ups.
• Attend sales and internal meetings.
• Manage inventory of key consumables at mills.
• Provide feedback on equipment performance to engineering teams.

Skills and Qualifications:

• Motivated and pro-Voith attitude.
• Strong maintenance and process operation knowledge.
• High energy and customer service skills.
• Self-confidence and influencing ability.
• Relationship-building skills.
• Analytical and troubleshooting skills.
• Teamwork and collaboration skills.
• Persistence and follow-up ability.
• Comfort working with tools and equipment.

Job Requirements:

• 4-year degree in business, engineering, or trade school.
• Residence in North territory, near Appleton preferred.
• Availability to travel 50-80% weekly.
• 3-5 years experience with paper mills.
• Flexibility for weekend or holiday work and travel.

Physical Requirements:

Regular walking, standing, manual handling, occasional sitting, stooping, kneeling, crouching, or crawling. Ability to lift up to 25 pounds. PPE required in designated areas.

We encourage applicants who may not meet every requirement but believe they are a good fit to apply. Voith US Inc. is an equal opportunity employer committed to diversity and inclusion, welcoming applicants from all backgrounds, including underrepresented groups.