Process Excellence Manager

British Council; United States; Hybrid; USD 90,000 - 140,000; Full time

Job summary

The British Council seeks a Process Excellence Manager to drive continuous improvement, standardisation, and end-to-end planning efficiency across global FPA processes. You will lead cross-functional initiatives with BDS, Group FPA, and CoE teams to design solutions and embed sustainable improvements.

You will mentor a Senior Analyst, manage change control, monitor KPIs, and report progress through dashboards, ensuring alignment with transformation goals and governance standards across regions.

Qualifications

• Essential: 5+ years in end-to-end process optimisation.
• Experience creating SOPs, control frameworks, and RACI models.
• Strong financial concepts knowledge (PL, balance sheet, cash flow).
• Proficient in Excel and data visualization tools (Power BI, Tableau).
• Excellent communication and stakeholder management.

Responsibilities

• Drive continuous improvement across FPA workflows and standardisation.
• Lead change implementation plans and stakeholder communications.
• Define and monitor KPIs to measure process performance.
• Lead and develop the Senior Analyst, facilitating workshops and knowledge sharing.

Skills

Process improvement

Stakeholder management

Change management

Data analysis

Excel

Power BI

SOPs

Education

Degree or equivalent

ACCA / CIMA (desirable)

Tools

SAP ECC

Power BI

Anaplan

OneStream

IBM TM1

SAP BPC

Job description

Job Summary

The Process Excellence Manager plays a pivotal role in driving continuous improvement, standardisation, and process excellence across global FPA processes. This position ensures end-to-end planning processes are efficient, consistent, and aligned with the organisation s strategic objectives.

You will lead process improvement initiatives across multiple workstreams, collaborating with Business Decision Support (BDS), Group, FPA Product Development team, and CoE delivery teams to gather requirements, address challenges, and deliver effective solutions. By managing change control, facilitating workshops, and maintaining clear communication on progress and benefits, you will help embed sustainable improvements and support FPA transformation goals.

You will also manage a Senior Analyst, providing guidance and support to ensure high-quality delivery of analysis, documentation, and improvement activities.

Role Accountabilities

• Continuous improvement, standardisation, and process optimisation. Contribute to the ongoing standardisation and optimisation of FPA workflows across regions, business units, and CoE teams. Identify inefficiencies, bottlenecks, and opportunities for process enhancement, escalating key insights to the Global Process Owner to support prioritisation. Support the development of improvement recommendations and action plans aligned with organisational objectives and best practice frameworks, and assist in evaluating opportunities based on business impact, feasibility, and transformation priorities. Work closely with BDS, Group FPA, and regional teams to understand requirements and challenges and support solution design. Collaborate with FPA Product Development and CoE functional teams to deliver effective process and workflow solutions, ensuring clear communication of changes, dependencies, and expected benefits.
• Change implementation and stakeholder communication. Contribute to the development and tracking of change implementation plans, including timelines, milestones, and resource requirements. Manage change control activities for assigned processes and workflows, supporting the successful embedding of new and updated practices into BAU. Coordinate with FPA stakeholders and CoE teams to facilitate smooth adoption of changes and minimise disruption to operational cycles. Prepare regular updates, reports, and dashboards to communicate progress, highlight risks, and demonstrate the benefits and impact of process changes.
• Monitor performance and drive accountability. Assist in defining and monitoring key performance indicators (KPIs) to measure process efficiency, effectiveness, and compliance. Support the Global Process Owner through periodic reviews of FPA process performance, identifying opportunities for refinement and corrective action. Provide data-driven insights and analysis to inform leadership decisions and support ongoing continuous improvement cycles. Promote adherence to process standards across regions and contribute to maintaining consistent documentation, governance, and accountability structures.
• Collaboration and knowledge management. Manage and develop one Senior Analyst, providing day-to-day guidance, coaching, and support. Facilitate workshops, working sessions, and cross-functional discussions to gather input, validate requirements, and ensure alignment with transformation goals. Support knowledge sharing, training, and documentation initiatives to strengthen understanding, consistency, and adoption of FPA processes across the organisation.

Knowledge Experience

Education

• Educated to degree level or equivalent experience

Desirable:

• Relevant qualifications within finance (ACCA / CIMA)
• Formal training or certification in process excellence, such as Lean Six Sigma Green/Black Belt, BPM certification, or operational excellence qualification

Experience

Essential:

• Demonstrated expertise (5+ years) in end-to-end process optimisation
• Hands-on experience establishing and managing process standards, including creation of Standard Operating Procedures (SOPs), control frameworks, RACI models, and global process documentation
• Strong understanding of financial concepts (PL, balance sheet, cash flow, driver-based forecasting)
• Proficiency in Excel and data visualization tools (for example Power BI, Tableau)
• Excellent communication and stakeholder management skills

• Experience working with SAP products, especially SAP ECC
• Background in finance (FPA) or finance consulting experienceFamiliarity with other EPM tools (Anaplan, Oracle, OneStream, IBM TM1, SAP BPC).
• Familiarity in process mapping tools

Important Information

• Location: India, Poland, Nigeria, Malaysia
• Contract Type: Indefinite
• Languages: The British Council systems and global processes operate in English. Written and verbal proficiency in English is required.
• Right to Work Requirements: You must have the legal right to work in the location in which the role is based
• Closing date for applications: Sunday

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.