Bankruptcy Specialist

Midland Credit Management, an Encore Capital Group Company; Troy (MI); On-site; USD 39,000 - 55,000; Full time

Job summary

Midland Credit Management, an Encore Capital Group Company, is seeking a Bankruptcy Specialist to support the Bankruptcy team and partner network in daily operations. You will monitor automated and manual processes to ensure proper handling of outsourced accounts and participate in projects and analyses as needed.

The role emphasizes relationship management with customers, routine processing, performance tracking, and contributing as a SME on complex projects, with opportunities to influence

Qualifications

• High School Diploma required.
• 1-2 years customer service or clerical experience.
• Strong verbal and written communication skills.
• Basic MS Office skills.
• Data entry and system queries.

Responsibilities

• Relationship with internal/external customers.
• Process administrative material and tasks.
• Provides regular tracking and reporting on adherence to daily processes and/or financial performance.
• Subject matter expert for one or more projects with high levels of complexity.
• Oversees and makes suggestions for improvements to daily automated and manual processes.
• Perform other duties, as assigned.

Skills

Strong verbal and written comms

Data entry

Education

High School Diploma

Bachelor’s

Tools

MS Office

Job description

Applicants must have current authorization to work in the United States on a full-time basis.

The Bankruptcy Specialist is responsible for assisting the Bankruptcy team and partner network in managing daily operations. This position includes the monitoring of automated and manual processes to ensure the proper handling of outsourced accounts, as well as the participation in projects / analysis as needed and provide and communicate performance, initiative, and / or process results.

RESPONSIBILITIES

Relationship with and request fulfillment for internal / external customers. 35%

Process administrative material and tasks. 30%

Provides regular tracking and reporting on adherence to daily processes and / or financial performance. 20%

Subject matter expert for one or more projects with high levels of complexity. 5%

Oversees and makes suggestions for improvements to daily automated and manual processes. 5%

Perform other duties, as assigned. 5%

MINIMUM REQUIREMENTS

EDUCATION: High School Diploma

EXPERIENCE: 1-2 years customer service or clerical experience

KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:

• Basic MS Office skills


• Strong verbal and written communication skills


• Skilled in data entry and system queries

PREFERRED QUALIFICATIONS

EDUCATION: Bachelor’s

EXPERIENCE: 2+ years work experience in financial services related field

If you are wondering why you should work for us, here is something to help you decide:

• Pay and Bonuses: Earn a competitive salary. All employees are eligible for monthly incentives or annual bonus.




• Career Progression: Grow at MCM with paid training and development programs – including our very own MCM Academy – as well as a promote-from-within philosophy.




• Reward and Recognition: We are committed to honoring great results – ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations.




• Tuition Assistance: Pursue a degree or coursework related to your current role, or the role you are striving for.




• Healthcare Insurance: Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more.




• Volunteering Opportunities: Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually.




• Retirement Savings: Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us, we’re proud to invest in you.




• New Family Support: Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options.




• Team-building: Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events, such as holiday celebrations and department outings.




• Work-Life Balance: Enjoy paid and floating holidays, as well as generous paid-time-off.

Our compensation and benefits programs were created with an ‘Employee-First Approach’ focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

About Us

Headquartered in the United States, Encore Capital Group (Encore) is a publicly traded international specialty finance company operating in various countries around the globe. Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help consumers to restore their financial health as we further our Mission of creating pathways to economic freedom. Our commitment to building a positive workplace culture and a best-in-class employee experience have earned us accolades including Great Place to Work certifications in many geographies where we operate. If you have a passion for helping others and thrive at a company that values innovation, inclusion and excellence, then Encore Capital Group is the right place for you.

Encore Capital Group and all of its subsidiaries are proudto be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other status protected under applicable law. If you wish to discuss potential accommodations related to applying for employment, please contact [e-mail].