Bankruptcy Specialist

MCM Midland Credit Management, Inc.; Troy (MI); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Monthly incentives

Annual bonus

Tuition assistance

Healthcare benefits

Paid time off

Job summary

Encore Capital Group, including Midland Credit Management, seeks a detail-oriented professional to handle customer service and clerical tasks. The role emphasizes accuracy in data entry, strong communication, and timely processing of requests.

The position offers growth opportunities, monthly incentives or annual bonuses, and a supportive team environment within a leading specialty finance company.

Qualifications

• Minimum: High School Diploma and 1-2 years customer service or clerical experience.
• Strong verbal and written communication skills.
• Proficient data entry and ability to run system queries.

Responsibilities

• Develop and maintain relationships with internal and external customers to fulfill requests.
• Process administrative material and tasks.
• Provide regular tracking and reporting on daily processes and financial performance.
• Act as subject matter expert for high-complexity projects.
• Oversee and suggest improvements to daily automated and manual processes.
• Perform other duties as assigned.

Skills

Verbal communication

Written communication

Data entry

Customer service experience 1-2 years

Education

High School Diploma

Bachelor's degree

Tools

MS Office

Job description

RESPONSIBILITIES

• Relationship with and request fulfillment for internal / external customers.
• 35% Process administrative material and tasks.
• 30% Provides regular tracking and reporting on adherence to daily processes and / or financial performance.
• 20% Subject matter expert for one or more projects with high levels of complexity.
• 5% Oversees and makes suggestions for improvements to daily automated and manual processes.
• 5% Perform other duties, as assigned.

MINIMUM REQUIREMENTS

• EDUCATION: High School Diploma
• EXPERIENCE: 1-2 years customer service or clerical experience
• KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES: Basic MS Office skills
• Strong verbal and written communication skills
• Skilled in data entry and system queries

PREFERRED QUALIFICATIONS

• EDUCATION: Bachelor's
• EXPERIENCE: 2+ years work experience in financial services related field

Benefits

• Pay and Bonuses: Earn a competitive salary. All employees are eligible for monthly incentives or annual bonus.
• Career Progression: Grow at MCM with paid training and development programs – including our very own MCM Academy – as well as a promote-from-within philosophy.
• Reward and Recognition: We are committed to honoring great results – ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations.
• Tuition Assistance: Pursue a degree or coursework related to your current role, or the role you are striving for.
• Healthcare Insurance: Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more.
• Volunteering Opportunities: Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually.
• Retirement Savings: Build a strong financial foundation and reach your goals for the future.
• New Family Support: Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options.
• Team-building: Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events, such as holiday celebrations and department outings.
• Work-Life Balance: Enjoy paid and floating holidays, as well as generous paid-time-off.
• Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU.
• We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

About Us

Headquartered in the United States, Encore Capital Group (Encore) is a publicly traded international specialty finance company operating in various countries around the globe. Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help consumers to restore their financial health as we further our Mission of creating pathways to economic freedom. Our commitment to building a positive workplace culture and a best-in-class employee experience have earned us accolades including Great Place to Work® certifications in many geographies where we operate. If you have a passion for helping others and thrive at a company that values innovation, inclusion and excellence, then Encore Capital Group is the right place for you.

Equal Opportunity

Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other status protected under applicable law.

Accessibility

If you wish to discuss potential accommodations related to applying for employment, please contact [e-mail].