Process Excellence Consultant

Health Care Service Corporation; Chicago (IL); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a skilled Business Analyst to drive process improvements and enhance operational efficiency. In this role, you'll be responsible for analyzing and designing business processes, documenting workflows, and leveraging analytical tools like Lean and Six Sigma methodologies. Your expertise will contribute to building effective execution plans and road maps, ensuring that operational goals are met. If you have a passion for data-driven decision-making and a knack for facilitating improvements, this is the perfect opportunity to make a significant impact in the health insurance sector.

Qualifications

• 2 years of experience in business process and analytical design.
• Experience using data to identify opportunities for improvements.

Responsibilities

• Documenting detailed processes and supporting operational process owners.
• Building road maps and execution plans to achieve target state.

Skills

Business Process Analysis

Analytical Design

Facilitation Skills

Interpersonal Communication

Data Analytics

Education

Bachelor's Degree

Tools

Microsoft Access

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Job Purpose:

The position is responsible for business analysis and process design/implementation for one or more end-to-end processes within SDO. This includes documenting detailed processes, supporting operational process owners to improve and standardize processes, and using analytical methodologies and tools such as lean, six-sigma, value stream analysis, FMEA, scenario analysis, simulations, and prototypes. The role involves building road maps and execution plans to achieve the target state.

Required Job Qualifications:

1. Bachelor's degree and 2 years of experience in business process and analytical design related to process improvement projects, or 6 years of relevant experience.
2. Experience in using data and analytics to identify opportunities and drive improvements.
3. Facilitation skills.
4. Clear and concise interpersonal, verbal, and written communication skills.
5. Proficiency with Microsoft applications including Access, Excel, Word, and PowerPoint.

Preferred Job Qualifications:

1. Experience with Lean and/or Six Sigma methodologies, principles, tools, and techniques.
2. Experience in health insurance.
3. Service operations experience in call centers, claims, etc.

Multiple positions available.