Operations Excellence Manager II

InComm Payments; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An innovative payments technology company is seeking an Operational Excellence Manager to drive impactful process improvements. This role involves leading cross-functional initiatives, analyzing operational challenges, and designing data-driven solutions to enhance business performance. The ideal candidate will have a strong project management background, excellent communication skills, and the ability to influence change. Join a dynamic team that values innovation and efficiency, and contribute to the growth of a pioneering firm in the fintech industry. If you are a self-starter who thrives on making things better, this is the perfect opportunity for you.

Benefits

Employee Referral Bonus Program

Flexible Work Hours

Remote Work Options

Qualifications

• 2+ years in operational excellence or process improvement.
• Strong project management skills with cross-functional teams.

Responsibilities

• Lead process improvement initiatives using Lean and Six Sigma.
• Analyze challenges and design data-driven solutions.

Skills

Project Management

Process Improvement

Lean Six Sigma

Analytical Skills

Communication Skills

Education

Bachelor's Degree

Tools

Data Analysis Tools

Job description

Overview

When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.

InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.

You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram.

About This Opportunity

We’re looking for a highly motivated Operational Excellence Manager to join our team as a strategic individual contributor. In this role, you’ll drive high-impact process improvement projects, challenge the status quo, and help scale operational efficiencies across the business. If you’re a strong project manager, a critical thinker, and a self-starter who thrives on making things better — we’d love to meet you.

Responsibilities

• Lead cross-functional process improvement initiatives from ideation through execution, using Lean, Six Sigma, or similar methodologies.
• Analyze operational challenges, identify root causes, and design data-driven solutions that optimize business performance.
• Build strong relationships across departments to influence change and drive alignment.
• Establish KPIs, monitor performance metrics, and ensure sustainability of implemented improvements.
• Act as a change agent, proactively identifying areas for improvement and advocating for smarter, more efficient ways of working.
• Support the development and maturation of Operational Excellence practices across the company.

Qualifications

• 2+ years of experience in operational excellence, process improvement, or a related field.
• Strong project management skills, with a track record of delivering results across cross-functional teams.
• Proven ability to challenge existing norms and influence stakeholders at all levels.
• Self-motivated with the ability to work independently and drive work forward without direct supervision.
• Excellent communication and presentation skills.
• Experience in the payments, fintech, or banking space is a plus.
• Lean Six Sigma certification is a plus.
• Experience working in or with customer service/call center operations is a plus.

InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

*This position is eligible for the Employee Referral Bonus Program - Tier III

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