Process Engineer - Enterprise Payments Compliance & Remediation

Stellantis; Atlanta (GA); On-site; USD 90,000 - 120,000; Full time

Job summary

Stellantis Financial Services, located near Atlanta, seeks a Process Engineer to drive enterprise payments compliance and remediation initiatives. The role partners with Compliance and business stakeholders to address findings, implement corrective actions, and ensure processes, controls, and procedures align with regulatory requirements and internal policies.

Responsibilities include developing SOPs and process maps, conducting root-cause analyses, and building dashboards and metrics to support

Qualifications

• Experience in auto finance or regulated financial services environments.
• Proven success leading cross-functional process improvement and remediation initiatives.
• Knowledge of AML, OFAC, PCI-DSS, NACHA, CFPB, UDAAP, FDCPA, and FCRA.
• Experience developing SOPs, workflows, process maps, and facilitating workshops.
• Strong communication, facilitation, and stakeholder management skills.

Responsibilities

• Investigate and remediate compliance findings, control gaps, and regulatory requirements impacting Payments.
• Identify root causes and translate findings into actionable process improvements.
• Develop and maintain SOPs, process maps, workflows, and job aids.
• Support audits, regulatory examinations, and corrective actions.
• Conduct process discovery sessions, mapping workshops, and Kaizen initiatives.
• Develop reporting, metrics, dashboards, and trend analyses to monitor performance.

Skills

Regulatory compliance

Lean Six Sigma

Process mapping

Cross-functional leadership

Data analysis

Excel advanced

Stakeholder management

Project management

Regulatory frameworks

Education

Bachelor's degree in business administration or related field

Tools

Microsoft Excel

Process mapping tools

Job description

Process Engineer - Enterprise Payments Compliance & Remediation

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.

Position Summary

The Process Engineer – Enterprise Payments Compliance & Remediation is responsible for improving and maintaining payment related business processes with a strong emphasis on compliance remediation, process controls, and regulatory alignment. This role partners closely with Compliance and business stakeholders to investigate findings, address process deficiencies, support corrective actions, and ensure processes, controls, and procedures align with regulatory requirements, internal policies, and operational expectations. The Process Engineer drives process improvements, supports risk mitigation efforts, and helps enhance the effectiveness, sustainability, and integrity of payment operations.

Essential Duties and Responsibilities

• Partner with Compliance and business stakeholders to investigate and remediate compliance findings, control gaps, process deficiencies, operational issues, and regulatory requirements impacting Payments.
• Analyze compliance findings, audit observations, regulatory requirements, and policy changes to identify root causes, process impacts, remediation opportunities, and actionable process improvements.
• Support the implementation of compliance and regulatory requirements, including AML, OFAC, PCI-DSS, NACHA, CFPB requirements, UDAAP, FDCPA, FCRA, and other applicable legal, regulatory, and policy standards within operational processes, controls, and procedures.
• Develop and implement process improvements and operational controls that strengthen compliance, mitigate risk, improve operational performance and efficiency, and support sustainable customer outcomes.
• Evaluate business processes and controls to identify opportunities for improvement and translate business needs, compliance requirements, and audit findings into documented procedures and controls.
• Develop, maintain, and enhance Standard Operating Procedures (SOPs), process maps, workflows, job aids, related process documentation, and supporting process materials.
• Conduct root cause analysis and facilitate process discovery sessions, process mapping workshops, remediation working sessions, and continuous improvement initiatives using methodologies such as DMAIC, SIPOC, Value Stream Mapping, 5 Whys, and Kaizen.
• Develop and maintain reporting, metrics, dashboards, and trend analysis; support audits, compliance reviews, regulatory examinations, corrective actions, stakeholder readiness, training needs, and changing management efforts to support successful adoption of process improvement.
• Additional duties may be assigned as needed to support departmental or organizational objectives.

Qualifications and Competencies Required To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Required Experience

• Minimum of 5 years’ of experience in process engineering, business process management, operations, payments, or related business disciplines.

Education/Certification

• Bachelor’s degree in business administration or related field (or equivalent experience).

Skills Required

• Experience working within auto finance, consumer lending, banking, payment operations, or other regulated financial services environments, with experience partnering with Compliance, Risk, Audit, or related control functions.
• Proven success leading cross-functional process improvement, remediation, and operational initiatives within regulated business environments.
• Experience developing SOPs, workflows, process documentation, process maps, and facilitating process improvement workshops, process discovery sessions, and stakeholder working sessions.
• Knowledge of regulatory frameworks and requirements including AML, OFAC, PCI-DSS, NACHA, CFPB, UDAAP, FDCPA, and FCRA; project management experience is a plus.
• Strong understanding of process engineering, business process management, continuous improvement principles, and Lean Six Sigma methodologies and tools.
• Advanced Microsoft Excel skills with experience in reporting, data analysis, performance metrics, process mapping, and documentation tools; ability to identify compliance gaps, operational risks, improvement opportunities, and translate regulatory requirements into actionable process improvements, supported by strong communication, facilitation, and stakeholder management skills.
• Travel 0-10% - as required on an as needed basis.
• Must have reliable transportation and live within a commutable distance to one of the following cities: Atlanta,

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Work Schedule

This position requires the ability to work various shifts to accommodate business needs. Typically, between the hours of 8AM-5PM Monday through Friday and on weekends as needed. Travel is required 10% of the time.

Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.

An applicant must be authorized to work in the United States to be eligible for this position. Stellantis Financial Services, Inc. will not sponsor applicants for work visas of any type for this position.