Process Engineer – Enterprise Payments

First Investors Financial Services Group; Atlanta (GA); Sur place; USD 100 000 - 140 000; Plein temps

Résumé du poste

Stellantis Financial Services, Inc. is seeking a Process Engineer for Enterprise Payments to optimize end-to-end workflows and drive continuous improvement across the payments platforms.

You will collaborate with stakeholders to identify bottlenecks and implement standardization, automation, and reporting enhancements. The role requires 5+ years in process engineering or related fields, a bachelor’s degree in business or related area, and solid experience in banking or payments operations.

Qualifications

• Minimum of 5 years’ experience in process engineering, business process management, operations, enterprise payments, or related disciplines.
• Bachelor’s degree in business administration or related field (or equivalent experience).
• Experience in auto finance, consumer lending, banking, payment operations, or other financial services environments, with proven success leading process improvement initiatives across multiple business functions.

Responsabilités

• Understand, analyze, and optimize end-to-end processes supporting Enterprise Payments.
• Conduct root cause analysis using DMAIC, SIPOC, Value Stream Mapping, 5 Whys, Kaizen workshops, and other process improvement techniques.
• Design and implement process improvements, standardization efforts, automation opportunities, and operational enhancements using Lean Six Sigma methodologies.
• Develop, maintain, and enhance SOPs, process maps, workflows, and related process documentation.
• Develop and maintain reporting, metrics, dashboards, and trend analysis to support decision-making.
• Collaborate with business and technology partners to implement process enhancements and ensure regulatory requirements are met.

Connaissances

Lean Six Sigma

Excel

Data analysis

Stakeholder management

Formation

Bachelor’s degree in business administration or related field

Outils

Process mapping tools

SOP development

Description du poste

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.

Position Summary:

The Process Engineer – Enterprise Payments role is responsible for evaluating, understanding, documenting, and improving business processes that support Enterprise Payments. This role partners with business stakeholders to identify process inefficiencies, optimize workflows, improve operational performance, and implement sustainable solutions that enhance quality, efficiency, scalability, and customer experience. The Process Engineer applies process engineering and continuous improvement methodologies to support process standardization, reporting, automation, and business transformation initiatives while ensuring alignment with applicable regulatory requirements, internal policies, and business objectives.

Essential Duties and Responsibilities:

Partner with business stakeholders to understand, analyze, evaluate, and optimize end-to-end processes supporting Enterprise Payments while identifying process inefficiencies, bottlenecks, and improvement opportunities.

Conduct root cause analysis and apply methodologies such as DMAIC, SIPOC, Value Stream Mapping, 5 Whys, Kaizen workshops, and other process improvement techniques to enhance operational performance, scalability, and customer experience.

Design and implement process improvements, standardization efforts, automation opportunities, and operational enhancements using Lean Six Sigma methodologies and changing management principles.

Develop, maintain, and enhance Standard Operating Procedures (SOPs), process maps, workflows, related process documentation, and operational controls supporting business processes.

Develop and maintain reporting, metrics, dashboards, and trend analysis to support process performance, business decision-making, and continuous improvement initiatives.

Collaborate with business and technology partners to implement process enhancements and support applicable regulatory requirements, including CFPB, UDAAP, AML, OFAC, NACHA, PCI-DSS, departmental initiatives, and enterprise initiatives as assigned.

Additional duties may be assigned as needed to support departmental or organizational objectives.

Qualifications and Competencies Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Required Experience:

Minimum of 5 years’ experience in process engineering, business process management, operations, enterprise payments, or related disciplines.

Education/Certification:

Bachelor’s degree in business administration or related field (or equivalent experience).

Skills Required:

Experience within auto finance, consumer lending, banking, payment operations, or other financial services environments, with proven success leading process improvement initiatives across multiple business functions.

Experience developing SOPs, process maps, workflows, related process documentation, and facilitating process improvement workshops and stakeholder working sessions.

Experience using reporting, metrics, dashboards, and data analysis to support decision-making, process improvement efforts, and operational performance management.

Familiarity with applicable regulatory requirements, operational controls, and project management practices, with a strong understanding of process engineering, business process management, and continuous improvement principles.

Working knowledge of Lean Six Sigma methodologies and tools, with advanced Microsoft Excel skills and experience in reporting, data analysis, performance metrics, and dashboard development.

Skilled in analyzing processes to identify operational risks, inefficiencies, and improvement opportunities; proficient in process mapping and documentation tools, with the ability to translate business requirements, regulatory considerations, and operational needs into actionable process improvements supported by strong communication, facilitation, and stakeholder management skills.

Travel 0-10% - as required on an as needed basis.

Must have reliable transportation and live within a commutable distance to one of the following cities: Atlanta,

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Work Schedule This position requires the ability to work various shifts to accommodate business needs. Typically, between the hours of 8AM-5PM Monday through Friday and on weekends as needed. Travel is required up to 10% of the time.

Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.

An applicant must be authorized to work in the United States to be eligible for this position. Stellantis Financial Services, Inc. will not sponsor applicants for work visas of any type for this position.