Process Assistant, RSR

Amazon Inc.; City of Watertown (NY); On-site; USD 25,003 - 35,610; Full time

Benefits offered by this job

Employee assistance programs

Mental health support

401(k) matching

Job summary

Amazon in Watertown is seeking a full-time Process Assistant to support Last Mile operations. The role involves tracking labor hours, training associates, and ensuring compliance with procedures.

Ideal candidates will have experience with Microsoft Office, strong problem-solving skills, and a flexible work schedule. Amazon offers competitive pay, benefits, and additional earnings opportunities.

Qualifications

• 1+ years of Microsoft Office experience.
• Work a flexible schedule including weekends, nights, and holidays.
• History of meeting or exceeding departmental goals.

Responsibilities

• Track and report ATS/labor hours.
• Assist with production duties and train associates.
• Coach associates on safe work practices.

Skills

Microsoft Office experience

Problem-solving and analytical skills

Effective written and verbal communication

Organization and time-management skills

Ability to lift up to 49 pounds

Education

High school diploma or equivalent

Associate's or Bachelor's Degree

Tools

OPEX tools and techniques

Job description

Stellen-ID: 10412714 | Amazon.com Services LLC

Amazon Process Assistant (Full-time)

Since opening our virtual doors in 1995, we’ve been pushing the boundaries of ‘possible’ further and further. Our entire business works hard to delight our customers – from the moment an order is placed online to the seamless coordination behind the scenes, we strive to stay agile, fluid and intentional. We aim to become the most customer‑centric company on Earth.

Rural Super Rural (RSR) is an organization within Amazon dedicated to ensuring our customers receive their deliveries and are satisfied with their service, even in the most remote area. Process Assistants are part of the Last Mile operations in RSR and play a crucial role in daily department duties including: allocating labor, leading meetings, assigning job duties, guiding work direction and communicating with internal and external suppliers.

Responsibilities

• Track and report ATS/labor hours
• Assist with production duties, train associates and verify SOP compliance
• Ensure successful area performance through tracking and reporting metrics
• Assess associate work performance and provide feedback
• Participate in Operational Excellence initiatives
• Maintain understanding of workflow and daily production goals
• Review and update SOPs as requiredEnsure work areas remain clean and properly equipped
• Identify and address safety hazards, participate in safety initiatives
• Coach associates on safe work practices
• Report job injuries in accordance with policy and procedures
• Provide vacation coverage for Area Managers

Qualifications

• 1+ years of Microsoft Office experience
• High school diploma or equivalent
• Work a flexible schedule/shift, including weekends, nights, and holidays
• Ability to lift up to 49 pounds and stand/walk during shifts lasting up to 12 hours, with frequent pushing, pulling, squatting, bending, and reaching
• Work 40 hours/week, with overtime as required
• Associate’s or Bachelor’s Degree, and/or prior Amazon experience
• Awareness and willingness to use OPEX tools and techniques
• Problem‑solving and analytical skills
• Effective written and verbal communication across various levels of an organization
• History of meeting or exceeding departmental goals
• Experience leading teams and providing direction using independent judgement
• Organization and time‑management skills

Preferred Qualifications

• Associate’s or Bachelor’s Degree, and/or prior Amazon experience
• Awareness and willingness to use OPEX tools and techniques
• Problem‑solving and analytical skills
• Effective written and verbal communication across various levels of an organization
• History of meeting or exceeding departmental goals
• Experience leading teams
• Capable of providing direction to team members using independent judgement
• Organization and time‑management skills

EEO Statement

Amazon is an equal‑opportunity employer and does not discriminate on the basis of veteran status, disability, or other legally protected status.

Benefits

Starting pay is listed below including the base pay rate plus the highest available shift differential. As a total compensation company, you are eligible for additional earnings such as overtime pay and performance bonuses. Amazon offers employee assistance programs, mental health support, medical advice line, and 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.

USA, NY, Watertown – 22.00–22.00 USD hourly