Process Analyst – Supply Chain & Replenishment

NAVA Software Solutions; United States; Remote; USD 75,000 - 110,000; Full time

Job summary

NAVA Software Solutions is seeking a remote Process Analyst for a 12-month engagement to map and optimize supply chain and replenishment processes. You will document current-state workflows, interview stakeholders, and define future-state improvements.

Responsibilities include creating process maps, SOPs, and training materials, aligning designs with systems like RELEX/ERP/WMS, and establishing KPIs to measure impact. Experience in process analysis and documentation is essential.

Qualifications

• Experience in business process analysis and process improvement.
• Strong documentation and process-mapping skills.
• Background in supply chain, replenishment, or inventory planning preferred.
• Lean, Six Sigma, or similar certification preferred.
• Familiarity with RELEX or comparable planning platforms preferred.

Responsibilities

• Document current-state business processes across supply chain and replenishment operations, producing clear process maps, SOPs, and workflow diagrams (BPMN, Visio, Lucidchart, or similar).
• Conduct stakeholder interviews, workshops, and walkthroughs with business and IT teams to capture how work actually gets done, including handoffs, decision points, and exceptions.
• Identify operational gaps, bottlenecks, redundancies, and control weaknesses, quantifying their impact on cost, service levels, and inventory performance.
• Design future-state processes and recommend practical improvements, prioritizing changes by business value, effort, and risk.
• Develop and maintain a centralized documentation library (process narratives, RACI matrices, requirements, and training materials), ensuring it stays current as processes and systems change.
• Partner with system and technology teams (e.g., RELEX, ERP, WMS) to align process design with system capabilities and translate process requirements into functional specifications.
• Define and track process KPIs, establishing baselines and measuring the results of implemented improvements.
• Support change management by preparing communications, training end users, and helping drive adoption of new or revised processes.
• Preferred: Lean, Six Sigma, or similar methodology certification; familiarity with RELEX or comparable planning platforms.

Skills

Process analysis

Process mapping

Stakeholder interviews

Change management

KPI tracking

Documentation

Tools

BPMN

Visio

Lucidchart

RELEX

ERP

WMS

Job description

Title: Process Analyst – Supply Chain & Replenishment

Location: Remote

Duration: 12 months

Process Analyst – Supply Chain & Replenishment

• Document current-state business processes across supply chain and replenishment operations, producing clear process maps, SOPs, and workflow diagrams (BPMN, Visio, Lucidchart, or similar).
• Conduct stakeholder interviews, workshops, and walkthroughs with business and IT teams to capture how work actually gets done, including handoffs, decision points, and exceptions.
• Identify operational gaps, bottlenecks, redundancies, and control weaknesses, quantifying their impact on cost, service levels, and inventory performance.
• Design future-state processes and recommend practical improvements, prioritizing changes by business value, effort, and risk.
• Develop and maintain a centralized documentation library (process narratives, RACI matrices, requirements, and training materials), ensuring it stays current as processes and systems change.
• Partner with system and technology teams (e.g., RELEX, ERP, WMS) to align process design with system capabilities and translate process requirements into functional specifications.
• Define and track process KPIs, establishing baselines and measuring the results of implemented improvements.
• Support change management by preparing communications, training end users, and helping drive adoption of new or revised processes.
• Required: Proven experience in business process analysis, process improvement, and gap identification, with strong documentation and process-mapping skills.
• Preferred: Supply chain, replenishment, or inventory planning background; retail or wholesale experience; Lean, Six Sigma, or similar methodology certification; familiarity with RELEX or comparable planning platforms.