Process Analyst II

Truist; Richmond (AL); On-site; USD 75,000 - 134,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401k plan

Vacation days 10

Sick days 10

Paid holidays

Job summary

Truist is seeking a Process Analyst to support process improvement initiatives, gather requirements, and provide operational/analytical support for Process Engineers. Role involves coordinating with SMEs and mentoring junior analysts while aligning with Enterprise Change frameworks.

Responsibilities include developing data collection plans, mapping processes, and delivering solutions for medium-scale projects. Office-based roles require presence at specified Truist locations.

Qualifications

• Bachelor’s degree or equivalent in business, engineering, design, or technology.
• 4 years of process or project analyst experience in banking or financial services.
• Strong analytical skills and BPM mapping proficiency.
• Self-starter with leadership, collaboration and communication abilities.
• Proficiency with common office software and process mapping.
• Experience applying problem solving toolsets to deliver process improvements.
• Six Sigma or related qualifications preferred.
• CAPM or related project mgmt designation preferred.

Responsibilities

• Provide business process solutions as a Process SME for projects with moderate budgets.
• Collaborate with project teams and IT to analyze needs and develop solutions.
• Develop a data collection plan supporting Process Engineer projects.
• Propose improvements based on process maps and data analysis.
• Facilitate and document project meetings and design sessions.
• Manage small, scoped project initiatives.
• Lead process mapping sessions and ensure accurate owner discussions.
• Prioritize responsibilities to balance initiatives and deliverables.

Skills

Analytical skills

Stakeholder collaboration

Project guidance

Communication

Self-starter

Problem solving

MS Office proficiency

Process mapping

Education

Bachelor's degree in business/engineering/design/tech

Tools

Microsoft Office

Process mapping tools

Job description

Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift: 1st shift (United States of America)

Please review the following job description:

Support process improvement initiatives, engineers, and leads. Gather process requirements and provide operational/analytical support for Process Engineers. May identify or assist in identifying gaps and efficiency opportunities and may make recommendations based on analysis. Interact with business SMEs to ascertain information and details in support of research and evaluations. Note: Consult Enterprise Change and Transformation Office - Process Design and Engineering COE prior to use

Please note: to be considered for this role, candidates must work in one of the following Truist office locations 5 days per week:

• Charlotte, NC - 214 North Tryon Street
• Raleigh, NC - 3201 Beechleaf Court
• Greensboro, NC - 7701 Airport Center Drive
• Atlanta, GA - 303 Peachtree Street
• Richmond, VA - 1001 Semmes Avenue

No Full Remote/Telecommute. No Relocation Assistance.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• 1. Provide business process based solutions to complex problems. Act as a Process SME for projects with moderate budgets or of a short to intermediate duration.
• 2. Work with project teams, lines of business and other IT resources to analyze and develop solutions to satisfy business needs. Under general direction, instruct, direct, and check the work of other business analysts. Act independently or as a member of a project team to consult on complex projects.
• 3. Develop and implement a data collection plan in support of projects led by Process Engineers
• 4. Assist with providing process improvement recommendations based on analysis of process maps, data collection, and root cause analysis
• 5. Facilitate and document project meetings and design sessions
• 6. Manage small project initiatives with limited scope.
• 7. Facilitate and document process mapping sessions, including ensuring documentation accurately reflects process owner discussion
• 8. Prioritizes responsibilities to balance initiatives and deliverables.

QUALIFICATIONS

Required Qualifications: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 1. Bachelors’ degree in business, engineering, design, or technology field; or related field or equivalent combination of education and professional experience
• 2. Four years of process or project analyst or relevant industry experience in banking, financial services, or other services industry
• 3. Strong analytical skills
• 4. Proficient with business process management (BPM) standards for mapping purposes.
• 5. Self-starter, highly-motivated, change agent with strong interpersonal, communication, collaboration and leadership skills
• 6. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
• 7. Demonstrated proficiency with Process mapping and/or process modeling
• 8. Knowledgeable in applying problem solving toolsets to then create or draft process improvement deliverables

Preferred Qualifications

• 1. Certified Six Sigma Green Belt
• 2. Quality/process improvement-related designation.
• 3. Solid understanding of program and project management disciplines, techniques and approaches.
• 4. Certified Associate in Project Management (CAPM)

The annual base salary for this position is $74,660.00 - $134,380.00.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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