Process Analyst - Office of the Chief Information Officer

GSA; Chicago (IL); On-site; USD 128,000 - 145,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Thrift Savings Plan

Paid holidays

Job summary

GSA is seeking a Process Analyst to serve as an IT technical advisor and design improved business processes. You will conduct analyses of IT-related workflows, identify inefficiencies, and prepare actionable recommendations to optimize accuracy and accountability across functions.

The role involves documenting processes, developing metrics, and guiding project teams to implement compliant, efficient solutions.

Qualifications

• Specialized IT experience analyzing existing processes and workflows.
• Ability to perform needs analyses and present data-driven recommendations.
• Experience documenting analyses with flowcharts, narratives, and datasets.

Responsibilities

• Conduct technical analyses of IT-related processes to identify inefficiencies.
• Analyze procurement and asset management processes for efficiency and compliance.
• Document processes and prepare reports with recommendations.
• Define metrics to monitor service success and determine project team needs.
• Provide guidance on research findings to inform project development.

Skills

Attention to Detail

Customer Service

Decision Making

Information Management

Interpersonal Skills

Oral Communication

Problem Solving

Teamwork

Technical Competence

Job description

Summary

As a Process Analyst, you will serve as an IT technical advisor to identify the opportunity for - and design - new or improved business processes.

As a Process Analyst, you will serve as an IT technical advisor to identify the opportunity for - and design - new or improved business processes.

Location of position:

Washington, DC, Raleigh, NC, Fort Worth, TX, Kansas City, MO, Lakewood, CO, Tacoma, WA, Atlanta, GA, New York, NY, Boston, MA, San Francisco, CA, Philadelphia, PA, or Chicago, IL

We are currently filling one vacancy, but additional vacancies may be filled as needed.

Learn more about this agency

Duty​s

• Conduct technical analyses of IT-related operational processes and existing workflows to identify inefficiencies, bottlenecks, compliance gaps, and inconsistencies. Performs needs analyses to define opportunities for optimization of process accuracy, accountability, and alignment with business requirements and fiscal policies.
• Analyze procurement and asset management processes such as acquisition, inventory management, logistics, and disposal to enhance operational efficiency, reduce costs, ensure proper accountability, and comply with federal asset management guidelines.
• Document processes using flowcharts, narratives, datasets, and other appropriate tools. Prepare clear, concise reports and presentations on analysis findings and provide recommendations for project improvements using qualitative and/or quantitative data.
• Define metrics to monitor and evaluate service success throughout process implementation and determine the size, skills, and roles necessary for a project team to deliver a product. Ensure processes are compliant with requirements such as federal acquisition regulations, financial reporting standards, and contract regulations.
• Provide technical advice, leadership, and direction on process analysis, system analysis, customer experience, and design-related issues, and determines work objectives to set priorities; anticipates potential threats and opportunities. Provides guidance in how to use research findings to influence project, product, platform, or service development.

Requirements

Conditions of employment

• US Citizenship or National (Residents of American Samoa and Swains Island)
• Meet all eligibility criteria within 30 days of the closing date
• Meet time-in-grade within 30 days of the closing date, if applicable
• Register with Selective Service if you are a male born after 12/31/1959

If selected, you must meet the following conditions:

• Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C or NonCareer SES employee in the Executive Branch, you must disclose this information to the HR Office. Failure to disclose this information could result in disciplinary action including removal from Federal Service.
• Serve a one year probationary period, if required.
• Undergo and pass a background investigation (Tier 2 investigation level).
• Have your identity and work status eligibility verified if you are not a GSA employee. We will use the Department of Homeland Security’s e-Verify system for this. Any discrepancies must be resolved as a condition of continued employment.

Qualifications

To evaluate your qualifications, your resume must clearly demonstrate how you meet the specialized experience described below.

Your resume must not exceed two pages. To ensure your qualifications can be fully evaluated, we recommend including the following information:

• Name, address, telephone number, email address;
• Job Title (if Federal Service, provide series and grade; if not in GS plan, provide GS equivalent grade);
• Relevant work experience—should include employer name, job title, start and end dates (month/year), the number of hours worked per week and descriptions that explain how you meet the required qualifications in the job announcement.
• Education, certifications or licensures—If the job announcement requires any education, certifications or licensures, make sure to include the required information and any required documents like transcripts.

Your resume should contain enough information to make a valid determination that you fully meet experience requirements for each grade level you are applying to. If you do not provide enough information for us to determine your qualifications, you may be rated ineligible.

If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume.

The GS-14 salary range starts at $127,829 per year and will vary based on duty location. If you are a new federal employee, your starting salary will likely be set at the Step 1 of the grade for which you are selected.

Applicants applying for the GS-14 grade level must meet the following requirements: Have IT-related experience demonstrating EACH of the 9 competencies AND one year of specialized experience equivalent to the GS-13 level in the Federal service as described below.

IT SPECIALIST COMPETENCY REQUIREMENTS:

• Attention to Detail - Is thorough when performing work and conscientious about attention to detail.
• Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Decision Making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.
• Information Management - Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems.
• Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations.
• Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
• Teamwork - Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.
• Technical Competence – Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.

SPECIALIZED EXPERIENCE REQUIREMENTS:

Specialized experience is defined as:

• Analyzing existing IT processes and workflows to measure their accuracy and effectiveness.
• Performing needs analyses to identify areas for improvement in current IT business processes and provide recommendations for improvements using qualitative and/or quantitative data.
• Documenting analyses using a variety of methods such as flowcharts, narratives, datasets, presentations, and/or other appropriate tools

Such experience may be obtained in government, industry, or other related fields.

Additional information

Candidates will not be hired based on their race, sex, color, religion, or national origin.

Applicants are encouraged to make their resume searchable in their USAJOBS.gov profile. This will allow Federal hiring specialists and hiring managers across agencies to find their resume as part of agency recruitment campaigns or staffing searches.

If you apply to this position and are selected, we will not ask about your criminal history before you receive a conditional job offer. If you believe you were asked about your criminal history improperly, contact the agency or visit GSA's webpage.

Relocation-related expenses are not approved and will be your responsibility.

On a case‑case basis, the following incentives may be approved:

• Credit toward vacation leave if you are new to the federal government

Additional vacancies may be filled through this announcement in this or other GSA organizations within the same commuting area as needed; through other means; or not at all.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

You will have access to many benefits including:

• Health insurance (choose from a wide range of plans)
• Life insurance coverage with several options
• Sick leave and vacation time, including 11 paid holidays per year
• Thrift Savings Plan (similar to a 401(k) plan)
• Transit and child care subsidies
• Flexible spending accounts
• Long-term care insurance
• Training and development

Eligibility for benefits depends on the type of position you hold and whether your position is full‑time, part‑time or intermittent. Contact the hiring agency for more information on the specific benefits offered.