Process Analyst

Speridian Technologies; Kansas City (MO); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Speridian Technologies is seeking a Process analyst/Optimization expert for a remote role, with potential travel to Kansas City for short periods. The role focuses on documenting current-state processes, identifying automation opportunities, and translating workflows into AI-ready designs for cross-functional teams.

The ideal candidate will partner with leaders across operations, security, IT, and engineering to prioritize high-value use cases and guide them from discovery through pilots to

Qualifications

• Document current-state processes across teams, including handoffs, systems used, decision points, exceptions, and manual workarounds.
• Identify opportunities to simplify, standardize, automate, or eliminate work, with focus on labor leverage, cycle-time reduction, quality, and visibility.
• Translate frontline workflows into AI-ready process maps, requirements, playbooks, and designs for automation teams.

Responsibilities

• Partner with leaders, operators, security, IT, and technical teams to prioritize high-value automation use cases and move from discovery to pilot to scaled adoption.
• Help establish governance for AI-enabled workflows, including approvals, human-in-the-loop controls, documentation standards, metrics, and safe operating boundaries.
• Lead a process discovery engagement for a field service organization consolidating six independently built scheduling systems.
• Facilitate workshops with operations leadership, dispatchers, schedulers, and field technicians to map current-state processes, identify waste, and produce consolidation recommendations.
• Demonstrated experience in asset-based field service or service operations (dispatch, scheduling, technician/crew workforce management)

Skills

Process mapping

Automation opportunities

Workflow optimization

AI readiness

Stakeholder alignment

Governance

Field service

KPI focus

Job description

Job Title: Process analyst/Optimization expert

Location: Remote but may have to travel for a few days to KC

Requirements and skills

• Document current-state business and operational processes across teams, including handoffs, systems used, decision points, exceptions, and manual workarounds.
• Identify opportunities to simplify, standardize, automate, or eliminate work, with a focus on measurable labor leverage, cycle-time reduction, quality improvement, and better operating visibility.
• Translate frontline workflows into AI-ready process maps, requirements, playbooks, and agentic workflow designs that can be implemented by automation, data, engineering, or AI teams.
• Partner with business leaders, operators, security, IT, and technical teams to prioritize high-value automation use cases and move them from discovery to pilot to scaled adoption.
• Help establish governance for AI-enabled workflows, including approval paths, human-in-the-loop controls, documentation standards, metrics, and safe operating boundaries.
• Lead a process discovery engagement for a field service organization consolidating six independently built scheduling systems.
• Facilitate workshops with operations leadership, dispatchers, schedulers, and field technicians to map current-state processes, identify waste, and produce actionable consolidation recommendations.
• Demonstrated experience in asset-based field service or service operations (dispatch, scheduling, technician/crew workforce management)