Procedure Scheduler - Lancaster General at Penn Medicine

Penn Medicine; McGovernsville (PA); On-site; USD 42,000 - 56,000; Full time

Job summary

Penn Medicine's Procedure Scheduler coordinates surgical cases with operating physicians and staff to ensure timely scheduling and patient flow. The role includes obtaining pre-authorizations, preparing orders, and verifying patient consents before procedures.

Strong communication, organization, and bilingual Spanish skills are required, along with prior surgical scheduling or pre-authorization experience. This role supports patients and clinicians across surgical services at Penn Medicine.

Qualifications

• High School diploma or equivalent required.
• Three or more years' experience working in the medical field medical office setting.
• Strong computer skills including Excel and Word.
• Strong communication skills.
• Proven ability to multi-task and prioritize.
• Three or more prior years’ experience working in a surgical office or as a surgical scheduler.
• Prior pre-authorization experience.
• Bi-lingual Spanish.
• Insurance pre-certification experience.
• Knowledge of CPT codes and ICD codes and their use.

Responsibilities

• Schedules patients for surgery or specialty procedures in accordance with the operating/ managing physician’s schedule.
• Obtains necessary pre-authorizations for all procedures.
• Assists in the preparation of procedure orders.
• Ensures that all patient consents are available in the chart prior to the day of the procedure.
• Reviews pre procedure checklist to verify all required tests are completed prior to the procedure.
• Coordinates all procedure-related appointments for the patient (pre-op teaching, post-op, testing, follow up).
• Assists with pre-procedure instructions for patients.
• Communicates changes or cancellations in scheduled procedure times to patients and providers; reschedules as necessary.
• Assists with coordination of physicians’ procedure, office, and meeting schedules.

Skills

Bi-lingual Spanish

Excel

Communication skills

Multi-tasking

Prioritization

CPT/ICD codes

Insurance pre-certification

Attention/Concentration

Education

H.S. Diploma/GED (Required)

Job description

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Summary

• The Procedure Scheduler schedules patients for surgery or specialty procedures, maintains an understanding of the procedures being performed, and schedules each procedure in accordance with the operating and or managing physician’s schedule.
• Qualified individuals must have the ability with or without reasonable accommodation to perform the following duties:
• Schedules patient procedures in accordance with the operating physician’s, surgical assistants, and or other specialists’ schedules.
• Obtains necessary pre-authorizations for all procedures.
• Assists in the preparation of procedure orders.
• Ensures that all patient consents are available in the chart prior to the day of the procedure.
• Reviews pre procedure checklist to verify all required tests are completed prior to the procedure.
• Maintains knowledge of the various procedures performed and associated medical coding in order to accurately schedule procedure with associated equipment and supply needs.
• Coordinates all procedure-related appointments for the patient i.e. pre-op teaching classes, post-op appointments, pre-op testing, and any additional follow up.
• Assists in providing patients with pre-procedure instructions i.e. time to arrive, food and drink intake instructions, etc .
• Communicates any changes or cancellations in scheduled procedure times to patients and affected providers facilities. Responsible for rescheduling procedures as necessary.
• Assists with the coordination of physicians’ procedure, the office, and meeting schedules as needed.
• The following duties are considered secondary to the primary duties listed above:
• Other duties as assigned.

Responsibilities

• Minimum Required Qualifications:
• High School diploma or equivalent required.
• Three 3 or more years' experience working in the medical field medical office setting.
• Strong computer skills including Excel and Word.
• Strong communication skills.
• Proven ability to multi-task and prioritize.
• Three 3 or more prior years’ experience working in a surgical office or as a surgical scheduler.
• Prior pre-authorization experience.
• Bi-lingual Spanish.
• Insurance pre-certification experience.
• Knowledge of CPT codes and ICD codes and their use.
• Attention Concentration: The following level of ability is essential for the jobholder to focus on certain aspects of current experience and reject others:
• The position requires the ability to attend to a specific stimulus without being distracted by extraneous environmental stimuli. The individual must be able to attend to environmental detail with the ability to separate essential from non-essential or irrelevant stimuli. The attention skills required are generally considered to be automatic - - passive but focused with an intact capacity for select perception.
• New Learning and Memory: The following level of ability is essential for the jobholder to learn and retain material:
• A large portion of this position required reliance on verbal memory and new learning. Efficiency in processing of verbal information, either in written or spoken form, is a major requirement and prerequisite of the job. The individual must be able to attend to and process multiple bits of information simultaneously. The individual must be able to organize and categorize this information effectively so that later recall is feasible.
• Problem Solving, Reasoning and Creative Thinking: The following level of ability that is essential for the jobholder to think in order to solve a problem by combining two or more elements from past experience or imaginative thought:
• The requirement for autonomous problem solving or creativity of thought in the position is minimal. Problems encountered tend to involve a few concrete variables in or from standardized situations. Typically involves adhering to a chart or set procedure.
• The following are essential requirements of the position in relation to job-worker situations. These items describe how a worker must adapt, adjust, conform or act:
• Repetitive work: Ability to continuously perform the same type of work for extended periods of time, according to set procedures, sequence or pace.
• Performing under stressful conditions: Ability to perform under stress when confronted with emergency, critical, unusual, or dangerous situations, or in situations in which working speed and sustained attention are critical aspects of the job. Is subject to danger or risk, or to tension as a regular, consistent part of the job.
• Variety and change: Ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure involving significant differences in technologies, techniques, procedures, environmental factors, physical demands, or work situations.
• Communication: Ability to exchange information with others clearly and concisely; to present ideas, facts and technical information.
• Interpersonal relations: Ability to maintain relationships that facilitate task accomplishment; to cooperate and resolve conflicts; to recognize needs and be sensitive of others.

Education or Equivalent Experience

• H.S. Diploma/GED (Required)

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.