Scheduler

Penn Medicine; Doylestown (Bucks County); On-site; USD 25,000 - 33,000; Full time

Job summary

Penn Medicine is seeking a Scheduler to perform outpatient scheduling, registration, and insurance verification. The role requires accurate data collection, effective communication, and strict HIPAA compliance to protect patient information.

You will coordinate with patients, clinicians, and insurance providers to ensure timely appointments, proper documentation, and smooth registration processes. This position emphasizes teamwork and delivering high-quality patient care within a leading

Qualifications

• H.S. Diploma/GED required.
• Preferred 1+ year of registration and/or insurance verification experience.
• Strong customer service and communication skills.
• Ability to maintain HIPAA compliance and protect patient confidentiality.

Responsibilities

• Conducts comprehensive patient interviews and collects accurate data for scheduling.
• Ensure complete accuracy when scheduling examinations and inform patients of required information.
• Verify appointment availability using the scheduling system.
• Protect patient confidentiality in accordance with HIPAA.
• Communicate with insurers to ensure CPT/ICD codes on authorizations.
• Complete MSP and ABN documentation as necessary.
• Provide courteous service to patients, staff, clinicians, and visitors.
• Assist with registration as needed.

Skills

Registration experience

Insurance verification

HIPAA compliance

Customer service

Scheduling

Education

High School Diploma or GED

Job description

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Summary

• The schedule work collaboratively with other hospital services, medical staff, and administration to ensure that quality patient care is delivered. The Scheduler performs all outpatient scheduling, registration and insurance verification functions.

Responsibilities

• Conducts comprehensive patient interviews by obtaining accurate information such as Social Security Number, name, address, phone number, guarantor data and phone number, third party payer, etc., while verifying applicable information via on-line software. Assigns coordination of benefits in hospital information system.
• Ensure complete accuracy when scheduling patients’ exam to include informing patients of all required information necessary on day of exam.
• Verify appointment availability for each request using the current scheduling system.
• Maintains and protects the patient’s confidentiality in accordance with Health Insurance Portability and Accountability Act (HIPAA) regulations.
• Verifies eligibility and benefits and obtains authorizations/pre-certifications, and referrals when applicable
• o Communicate with various insurance companies to ensure CPT and ICD codes are utilized on requested authorizations / pre-certifications.
• o Accurately completes MSP and ABN documentation as Necessary
• o Scans necessary documentation into Patient Record in EDM
• Exemplifies customer service by answering phones and interacting with patients, staff, clinicians and visitors in a timely and pleasant manner
• Accepts changes in assignment in the spirit of good teamwork
• accepts constructive feedback about performance or behaviors
• demonstrates creative thinking and problem solving relating to issues or concerns.
• Assume the role of registration as needed.

Credentials

Education or Equivalent Experience

• H.S. Diploma/GED (Required)
• Preferred1+ years Previous registration and/or insurance verification experience

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.