Surgical Services Associate

Penn Medicine, University of Pennsylvania Health System; Radnor (Delaware County); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Comprehensive benefits program

Prepaid tuition assistance program

Job summary

Penn Medicine, University of Pennsylvania Health System is seeking a full-time individual to assist in managing a clinical practice for surgeons at Radnor. Responsibilities include coordinating patient activities for both outpatient and surgical procedures, scheduling surgeries, and maintaining medical records. Candidates should have a High School Diploma and at least two years of experience in a medical office or customer service.

Excellent communication skills and a strong patient focus are essential. Join us to play a vital role in our mission to provide top care and innovate in medicine.

Qualifications

• Required experience in a medical office or customer service.
• Strong ability to communicate effectively with patients and staff.
• Proven ability to maintain patient confidentiality.

Responsibilities

• Coordinate patient-related activity for outpatient visits and surgical procedures.
• Schedule surgeries and appointments as needed.
• Ensure completeness of medical records and pre-operative packages.

Skills

Excellent written and verbal communication skills

Strong technical skills

Attention to detail

Critical thinking and problem solving

Patient customer focus

Ability to work independently and in a team

Education

High School Diploma/GED

2+ years of medical office experience or customer service experience

Job description

Overview

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Location

Penn Medicine Radnor, 145 King of Prussia Rd

Schedule

Full-time, Monday - Friday, Day, Onsite, 8:00am - 4:30pm

Summary

This position is responsible in assisting with the management of a clinical practice for a surgeon(s) in a busy academic department. Duties are to coordinate patient‑related activity for both outpatient visits and surgical procedures. This includes triaging telephone calls, taking messages, providing information to internal and external customers; scheduling surgeries, outpatient diagnostic tests, outpatient appointments, and admissions as requested; obtaining procedural authorizations; preparing and processing surgical billing; and preparing and processing correspondence.

Responsibilities

Clinical Duties

• Greets, screens, schedules and directs patients in a prompt, positive, pleasant, and helpful manner at all times even in the most adverse circumstances; acts as primary point of contact for assigned patients.
• Retrieve and process incoming medical records/images, ensure scanning and physician review is completed, and ensure diagnostic testing and other evaluations are completed before visit.
• Assists attending physician and/or APP with patient relations and scheduling during outpatient office hours, including traveling to clinic location when necessary.
• Provides coverage for practice team members during absences and/or staffing shortages.
• Schedules required procedures and OR for patients at attending physician’s direction.
• Coordinates all procedures that need to occur prior to scheduling surgery, including but not limited to scheduling of ancillary tests, pre‑operative testing, obtaining x‑rays, scans, MRIs, lab results, EKGs for completion of pre‑op packages.
• Responsible for the timely submission and posting of operative cases to the OR grid, accuracy of information and correct forms completed and signed.
• Process medication refill requests, triaging to appropriate staff.
• Coordinates and schedules cases with medical equipment representatives as required in the OR.
• Communicates under‑utilization of OR block time in a timely manner to manager for appropriate redistribution.

Admin Duties

• Answer and screen all phone calls; respond to patient inquiries and/or problems in a timely fashion or take appropriate messages/delegate to appropriate staff.
• Maintain multiple calendars/schedules, surgery schedule, office hours and meetings.
• Schedule travel and lodging for physician and complete submission of expenses for travel, subscriptions, memberships and books for reimbursements in a timely fashion.
• Complete prior authorizations for medications.
• Complete medical record requests.
• Create/Edit and distribute letters per attending physician direction.
• Proficient in the use of all systems necessary for practice operations.

Billing Duties

• Ensure that all operative reports and encounter forms are turned in for billing within the designated timeframes.
• Maintain comprehensive knowledge of reimbursement coverage from third‑party payers, managed care plans and protocols for referrals.

Other Duties

• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures.
• Other duties as assigned to support the unit, department, entity, and health system organization.

Education & Experience

• High School Diploma/GED (Required)
• And 2+ years of medical office experience, OR 2 years of customer service experience. Related clinical office experience required. Prior customer service or insurance verification experience in a healthcare setting preferred. A degree (Associate's, Bachelor's, Master's) may be considered in lieu of experience.

Skills & Abilities

• Excellent written and verbal communication skills.
• Strong technical skills.
• Optimizes work processes.
• Strong attention to detail.
• Patient customer focus.
• Critical thinking and problem solving.
• Proven ability to work effectively, independently, and in a team setting.
• Demonstrated ability to practice and ensure confidentiality of patient information.

Benefits

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.