Procedure Scheduler - Ladies First OBGYN

Baptist Health Care; Pensacola (FL); On-site; USD 30,000 - 42,000; Full time

Job summary

Baptist Health Care in Pensacola, FL is seeking a Procedure Scheduler to greet patients, handle scheduling, and manage referrals. The role involves collecting demographics, insurance information, and appointment reminders, while maintaining accurate chart documentation.

The position requires clear communication, organization, and proficiency with patient records systems. It supports surgical scheduling, coordination with providers, and ensuring smooth patient flow throughout visits.

Qualifications

• High school diploma or equivalent is required.
• At least 1 year in customer service or healthcare setting.
• Strong communication and typing skills.

Responsibilities

• Greet visitors or patients and assist them; answer calls promptly and professionally.
• Document all phone calls and messages in the patient’s chart and schedule reminders.
• Explain insurance terminology and collect co-pays at check-in as required.
• Produce daily and monthly department statistics for leadership.
• Schedule appointments, coordinate referrals, and maintain patient scheduling accuracy.
• Arrange surgeries and obtain necessary authorizations and pre-op information.
• Communicate surgical details and ensure all parties have the relevant information.

Skills

Clear communication

Organizational skills

Prioritization

Computer skills

Customer service

Medical office experience

Education

High School Diploma or Equivalent

Job description

Pensacola, FL, United States

Job Description

The Procedure Scheduler is a clerical position that is responsible for greeting and assisting customers during office visits, scanning information into the patient chart, obtaining patient demographics and insurance information. This position is responsible for receiving a heavy incoming call load in a prompt, courteous, and professional manner and returning all voicemails the same day. This position works closely with Baptist Medical Group representatives, all medical facilities, insurance companies, patients and family members.

Responsibilities

• Greets visitors or patients and assist them accordingly. Promptly and professionally answers telephone calls. Routes calls appropriately or offers voice mail, as needed.


• Documents all phone calls and messages and interactions with patients appropriately in the patient’s chart, electronic or paper. Makes the appointment reminder calls the day before appointments.


• Understands Health Insurance plans and terminology. Explains financial responsibility or responsible parties; collects co pays as required at check in.


• Produces departmental statistics daily and monthly as needed for leadership.


• Maintains accountability for appointments and scheduling them properly on the days and times specified, as well as reminding patients of appointments.


• Maintains responsibility for smooth coordination and documentation of patient referral information.


• Processes and follows up on the referrals that are generated by other providers from order facilitator, fax, or over the phone.


• Maintains responsibility for scheduling all surgeries, obtaining prior authorization for all procedures, scheduling pre-op appointments, communicating all pertinent information to the patients about their upcoming procedure, obtains cardiac/pulmonary/hematology clearance.


• Maintains responsibility for getting all surgery information to the appropriate parties and maintaining the surgery schedule.

Qualifications

• High School Diploma or Equivalent Required


• 1 year Customer service or healthcare related experience Required

Required Skills, Knowledge and Abilities

• Must have good communication skills verbally and written.


• Skill in organizing work, making assignments, and achieving goals and objectives.


• Ability to prioritize work.


• Skill and confident with use of computers and related software applications.


• Be able to make recommendations and handle complaints and requests in a professional and calm manner.


• Confident with organizational ability.

About Us

Baptist Health Care is a not-for-profit health care system committed to improving the quality of life for people and communities in northwest Florida and south Alabama. The organization includesthree hospitals, four medical parks,Andrews Institute for Orthopaedic & Sports Medicine, and an extensive primary and specialty care provider network. With more than 4,000 team members, Baptist Health Care is one of the largest non-governmental employers in northwest Florida.

Baptist Health Care, Inc. is an Equal Opportunity Employer. BHC maintains and enforces a policy that prohibits discrimination against any workforce members or applicants for employment because of sex, race, age, color, disability, marital status, national origin, religion, genetic information, or other category protected by federal, state or local law. Certain positions may require a Level 2 Background check through AHCA. Additional information about this requirement can be found here: Florida Care Provider Background Screening Clearinghouse

Job Info

• Job Identification 11366


• Job Category Clerical


• Posting Date 11/11/2026, 06:16 PM


• Locations 3417 N 12th Ave, Pensacola, FL, 32503, US


• Job Schedule Full time


• Job Shift Day


• FTE 1.0 FT


• Work Hours 800am-5pm