Referral Coordinator - Primary Care - East Hill

Baptist Health Care; Pensacola (FL); On-site; USD 42,000 - 52,000; Full time

Job summary

Baptist Health Care is seeking a Referral Coordinator for the East Hill area in Pensacola, FL. This full-time role supports referrals and procedure orders from providers, initiates authorizations, and ensures accurate documentation of insurance coverages and patient interactions.

Qualifications include a high school diploma or equivalent and at least 1 year in healthcare or a medical office. Strong communication, organization, and computer skills are essential to succeed.

Qualifications

• Excellent communication skills verbally and written.
• Skill in organizing work, making assignments, and achieving goals and objectives.
• Ability to prioritize work.
• Skill in and confident with use of computers and related software applications.
• Ability to make recommendations and handle complaints and requests in a professional and calm manner.
• Ability to provide excellent customer service.

Responsibilities

• Maintains responsibility for timely processing of incoming and/or outgoing referrals and orders.
• Documents all phone calls, messages and interactions with patients and insurance companies appropriately in the patient’s chart or applicable order systems.
• Obtains prior authorizations for all appointments and procedures.
• Updates any patient demographics into the practice management system.
• Verifies health insurance eligibility and understands copays, co-insurance and deductibles, as applicable.
• Explains financial requirements to patients or responsible parties and collects patient financial portions (copays/coinsurance), as applicable.
• Operates a variety of office equipment effectively.
• Works closely with Baptist Medical Group Representatives, all medical facilities, insurance companies, patients and family members.

Skills

Communication

Organizational skills

Prioritization

Computer literacy

Customer service

Education

High School Diploma or Equivalent

Job description

Referral Coordinator - Primary Care - East Hill

Pensacola, FL, United States

Job Description

The schedule is Monday-Friday 7:00am-4:00pm

The Referral Coordinator is responsible for processing, follow up and communication to patients for referrals and/or procedure orders that are generated by the providers. This position will initiate the authorization for patient services. This position is responsible for knowledge of insurance coverages, documentation of authorizations, and communicates status of authorizations to the practice staff.

Responsibilities

• Maintains responsibility for timely processing of incoming and/or outgoing referrals and orders.
• Documents all phone calls, messages and interactions with patients and insurance companies appropriately in the patient’s chart or applicable order systems.
• Obtains prior authorizations for all appointments and procedures.
• Updates any patient demographics into the practice management system.
• Verifies health insurance eligibility and understands copays, co-insurance and deductibles, as applicable.
• Explains financial requirements to patients or responsible parties and collects patient financial portions (copays/coinsurance), as applicable.
• Operates a variety of office equipment effectively.
• Works closely with Baptist Medical Group Representatives, all medical facilities, insurance companies, patients and family members.

Qualifications

• High School Diploma or Equivalent Required
• 1 year Experience in healthcare or medical office. Preferred

Required Skills, Knowledge and Abilities

• Excellent communication skills verbally and written.
• Skill in organizing work, making assignments, and achieving goals and objectives.
• Ability to prioritize work.
• Skill in and confident with use of computers and related software applications.
• Ability to make recommendations and handle complaints and requests in a professional and calm manner.
• Ability to provide excellent customer service.

About Us

Baptist Health Care is a not-for-profit health care system committed to improving the quality of life for people and communities in northwest Florida and south Alabama. The organization includesthree hospitals, four medical parks,Andrews Institute for Orthopaedic & Sports Medicine, and an extensive primary and specialty care provider network. With more than 4,000 team members, Baptist Health Care is one of the largest non-governmental employers in northwest Florida.

Baptist Health Care, Inc. is an Equal Opportunity Employer. BHC maintains and enforces a policy that prohibits discrimination against any workforce members or applicants for employment because of sex, race, age, color, disability, marital status, national origin, religion, genetic information, or other category protected by federal, state or local law. Certain positions may require a Level 2 Background check through AHCA. Additional information about this requirement can be found here: Florida Care Provider Background Screening Clearinghouse

Job Info

• Job Identification 11142
• Job Category Clerical
• Posting Date 10/28/2026, 07:15 PM
• Locations 125 Baptist Way, Pensacola, FL, 32503, US
• Job Schedule Full time
• Job Shift Day
• FTE 1.0 FT
• Work Hours 7a-4p