Procedure Scheduler

University Physicians' Association, Inc. (UPA); Knoxville (TN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

PTO

Sick Leave

Medical Insurance

Dental Insurance

Vision Insurance

STD/LTD

Life Insurance

401k with company match

Immediate vesting

Job summary

University Physicians' Association, Inc. (UPA) is seeking a full-time Procedure Scheduler to manage scheduling of GI procedures, testing, and radiology, including precertification.

The role involves coordinating with OR and central scheduling, and providing patient education and materials. The ideal candidate will have at least two years of office scheduling experience, strong communication skills, and the ability to act as a patient advocate within a fast-paced pediatric GI setting.

Qualifications

• Minimum of two years office experience including scheduling and precertification in an EHR.
• Good reading comprehension and ability to clearly communicate with patients and other facilities.
• Able to deal compassionately, professionally, and courteously with patients, their families, physicians and fellow staff.

Responsibilities

• Schedule GI procedures, GI testing, and radiology testing.
• Handle precertification of procedures as determined by insurance.
• Coordinate scheduling with radiology and OR scheduling departments.
• Ensure accurate entry of information in the physician’s schedule in the EHR.
• Assemble facility procedure packets and consent forms.
• Instruct patients on preparation for procedures and provide teaching materials.
• Maintain confidentiality of all patient and practice information.
• Provide flexible, cooperative, and communicative liaison between providers, patients, and centers.
• Perform duties independently with minimal direction and supervision.
• Identify and perform duties as needed beyond assignments.
• Maintain thorough documentation in patient charts.

Skills

Scheduling & precertification

EHR experience

Communication skills

Patient liaison

Tools

EHR system

Job description

Fast Paced Pediatric Gastroenterology office is currently looking for a full-time Procedure Scheduler.

Responsibilities

• Scheduling of GI procedures, GI testing, and radiology testing.
• Precertification of procedures as determined by insurance
• Scheduling radiology procedures with central scheduling department
• Scheduling procedures with OR scheduling department
• Knowledge of specific insurance requirements
• Complete information in the computer under the appropriate physician’s schedule
• Assembles appropriate facility procedure packet and consent.
• Instructs patient on preparation for procedure
• Supplies patient with teaching materials and brochure
• Completing tasks timely, completely and correctly
• Documents all information completely and thoroughly in patient’s chart
• This position requires the employee to make every effort to remain a flexible, cooperative and supportive member of the staff; act as a liaison between the provider and the patient; and maintain friendly open lines of communication between the office and the outpatient/inpatient centers.
• Performs all duties in an independent manner with minimal direction and supervision
• Recognizes and performs duties which need to be performed, although not directly assigned

Duties and Tasks Include But Are Not Limited To

• Keeps all patient information, practice information and staff information confidential
• Performs routine work under general supervision
• Follows established procedures, referring all new or unusual questions/concerns
• Acts as patient advocate, ensuring a setting that protects the rights of the patient and provides an atmosphere that does not compromise the patient’s physical or mental well-being, safety or dignity
• Maintains knowledge of, and complies with, established policies and procedures

Full benefit package available, including PTO, Sick Leave, Medical, Dental, Vision, STD/LTD, Life Insurance, 401k with company match and immediate vesting, and more!

Requirements

• Minimum of two (2) years previous office experience including scheduling and precerting in an EHR s
• Good reading comprehension and ability to clearly communicate with patients and other facilities
• Able to deal compassionately, professionally, and courteously with patients, their families, physicians and fellow staff