Problem-to-Prevention Quality Engineer

Schneider Electric; Oxford (OH); On-site; USD 86,000 - 130,000; Full time

Job summary

Schneider Electric in the United States is seeking a Customer Complaint Manager focused on problem to prevention. You will identify quality issues, perform root cause analysis, and drive solutions that protect customer safety and enhance product excellence.

The role requires experience with Busway, strong Lean Six Sigma background, and the ability to lead cross-functional teams in a collaborative environment. This full-time position offers meaningful work and career development.

Qualifications

• Bachelor's Degree in Industrial, Mechanical, or Manufacturing Engineering preferred.
• Strong Quality, Industrial and/or Manufacturing Engineering background.
• Must have experience with Busway.
• Application of Lean and Six Sigma techniques, statistical methods.
• Mechanical aptitude highly desired.
• Ability to lead and interact with others in a collaborative environment is a must.

Responsibilities

• Continuously listen to Voice of Customer and the feedback from CSLD related to his perimeter.
• Eliminate dissatisfaction by ensuring customer issues are well managed and ultimately prevented
• Ensure a reliable process is operating to solve customer complaints fast and effectively
• Be the reference of the plant for I2P process as “I2P Champion”
• Escalate customer issues to the right organization whenever needed, and supports collaborative resolution in the customer's best interest
• Ensuring and executing Busway products
• Ensure all customer issues are regularly analyzed in order to identify top issues and launch projects to prevent them
• Collaborate with other organizations in order to contain, correct, and prevent problems affecting customers
• Ensure that customer complaint leads to Robustness program update (PCP, FMEA,…)
• Lead execution of containment actions for known problems
• Monitor and analyze feedbacks coming from Customer Voice tool to proactively define a complete action plan to improve customer satisfaction
• Is also responsible to deal with complaints generated by other Schneider entities to the plant
• In case the Plant is also an Expert Center:
• Manage the expert assessment process from Root Cause analysis validation up till the measurement of the effectiveness of the actions performed
• Produce the Expert Assessment reports on time at the Quality level expected by the customer

Skills

Lean Six Sigma

Mechanical aptitude

Collaborative leadership

Problem solving

Education

Bachelor's degree in Industrial/Mechanical/Manufacturing Engineering

Tools

Busway experience

Statistical methods

Job description

Schneider Electric in the United States is seeking a Customer Complaint Manager focused on problem to prevention. You will identify quality issues, perform root cause analysis, and drive solutions that protect customer safety and enhance product excellence.

The role requires experience with Busway, strong Lean Six Sigma background, and the ability to lead cross-functional teams in a collaborative environment. This full-time position offers meaningful work and career development.