Power Solutions Quality Engineer: Customer Issues Lead

Amphenol Communications Solutions; Yocumtown (PA); On-site; USD 90,000 - 115,000; Full time

Job summary

Amphenol Communications Solutions in Etters, PA, seeks a Quality Engineer to serve as the primary liaison between customers and the Power Solutions group, managing complaints and coordinating with third-party providers for sorting, inspection and rework.

You will drive root-cause analysis (8D, Fishbone, 5-Why, FMEA, DOE), develop quality plans, support APQP/PPAP deliverables, and report metrics to global teams. Travel to customer sites in the US and Mexico is required.

Qualifications

• BS in Mechanical/Industrial Engineering or Equivalent.
• 58 years in manufacturing or related industry.
• Experience in customer handling and managing quality issues.
• Direct experience with measuring instruments, inspection tools, and testing equipment.

Responsibilities

• Function as the Single Point of Contact (SPOC) for customer quality issues.
• Lead customer communication related to non-conformances, field returns, reliability concerns, and process deviations.
• Participate in customer visits, audits, and meetings to review quality performance and address issues.
• Investigate customer complaints and coordinate containment actions with third-party service providers.
• Analyze quality failures, identify root causes, and implement corrective actions using 8D methodology.
• Conduct root cause analysis and implement robust corrective actions using structured problem-solving tools (8D, Fishbone, 5-Why, FMEA, DOE).
• Oversee sorting, rework, and verification activities performed by external partners.
• Define and implement quality plans to ensure customer requirements are met.
• Maintain and update quality documentation, including complaint reports, audits, and corrective action reports.
• Support APQP/PPAP deliverables for new product introductions, engineering changes, and customer approvals.
• Track and report quality metrics (defect rates, customer returns, warranty claims, COPQ) to internal stakeholders.
• Measure customer satisfaction and use feedback to drive improvements.
• Provide dashboards and performance summaries to operations, leadership, and global teams.
• Provide guidance on quality standards and best practices for internal teams and suppliers.
• Work closely with global operations, engineering and production teams to ensure alignment on quality expectations.
• Drive continuous improvement initiatives aimed at reducing internal defects, improving FPY, and enhancing process capability.
• Collaborate with design and manufacturing engineering teams to review PFMEA, control plans, and validation plans.
• Travel to customer sites to investigate complaints and resolve issues.
• Coordinate with third-party companies for sorting, rework, and containment activities.

Skills

QC tools

Core Tools: APQP, PPAP, FMEA, MSA, SPC

8D problem solving

Minitab knowledge

Measuring instruments knowledge

Education

Bachelor's in Mechanical/Industrial Engineering

BS in Mechanical/Industrial Engineering or Equivalent

Tools

Minitab

Measuring instruments

Inspection tools

Testing equipment

Job description

Amphenol Communications Solutions in Etters, PA, seeks a Quality Engineer to serve as the primary liaison between customers and the Power Solutions group, managing complaints and coordinating with third-party providers for sorting, inspection and rework.

You will drive root-cause analysis (8D, Fishbone, 5-Why, FMEA, DOE), develop quality plans, support APQP/PPAP deliverables, and report metrics to global teams. Travel to customer sites in the US and Mexico is required.