Probation Support Specialist

Colorado Judicial Branch; Delta (CO); On-site; USD 46,000 - 66,000; Full time

Job summary

Colorado Judicial Branch is seeking an administrative support professional to assist probation office personnel with day-to-day operations in an in-person setting.

The role emphasizes customer service, data entry, and record-keeping, requiring 1–3 years of administrative experience and a high school diploma or GED. Knowledge of case management systems is beneficial.

Qualifications

• Education and experience equivalency allowed: high school diploma or GED or substitute with equivalent work experience.
• 1–3 years of experience in an administrative field or similar.
• No licenses or certifications required.

Responsibilities

• Provides customer service and support for probation staff and functions.
• Acts as first point of contact for internal and external customers at front desk or by phone.
• Processes record requests from attorneys, DOC, probation departments, and other courts.
• Completes judicial case management and electronic filing documentation.
• Creates and maintains digital files via SharePoint and other case management systems.

Skills

Administrative support

Communication

Customer service

Documentation

Record-keeping

Education

High school diploma or GED

Tools

SharePoint

Job description

POSITION INFORMATION

• Job Code: R51300
• Full Time Salary Range: $45,774.24 - $66,373.20
• FLSA Status: Non-exempt
• Work hours: 40 hours per week
• Business hours are Monday-Friday, 8 am-5pm and is an in-person position

NOTICE TO COLORADO APPLICANTS

In compliance with the Colorado Job Application Fairness Act, in any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

MISSION STATEMENT

The Judicial Department works to provide equal access to justice, contribute to public safety, and strengthen the rule of law across Colorado. Together our courts and probation departments are committed to impartial and timely dispute resolution; support for families, litigants, and victims; client rehabilitation; and meaningful community engagement.

STATEMENT OF DUTIES

Assists probation office personnel with administrative, communication, customer service, documentation, and record-keeping duties in support of probation case management and related activities.

ESSENTIAL FUNCTIONS

• Provides customer service and support for all probation staff and functions.
• Serves as the first point of contact for both internal and external customers by way of front desk or phone. Manages jail communications from clients, general email box for inquiries, and courtesy requests for probation clients and officers.
• Accesses and retrieves data from multiple platforms including jail data system, treatment tracking system, national crime record database, Department of Corrections requests, district attorney records, case assignments, processing array of probation reports, office machine maintenance, office mail machine, manage coverage calendar for probation officers and disseminate, manage shredding bins, walking through warrants and other duties as assigned.
• Processes record requests from attorneys, Department of Corrections, probation departments, and other courts and external agencies.
• Completes judicial case management system and electronic filing, including documentation for pre-sentence investigations, requests for warrants, complaints to revoke probation, and special reports. Reviews documentation accuracy and timely filing.
• Creates and maintains digital files via SharePoint and other case management systems. Manages sentencing dates for files to assure they are processed correctly according to the sentence imposed. Enters appropriate closure codes for cases.
• Manages various file types, including absconder, closed, warrant, and community corrections files as well as scanning any paper files still in existence. Requests additional documentation, such as death certificates for file purposes.
• Performs other duties as assigned.

SUPERVISOR RESPONSIBILITIES

Job has no responsibility for the direction or supervision of others.

Human Collaboration

Work requires regular interaction involving exchange and receipt of information. Interactions have limited impact.

Freedom To Act & Impact Of Actions

Receives Immediate Direction: Employee normally perform assignments after receiving detailed instructions as to methods, procedures, and desired end results with little room for deviation. The immediate Reviewer may, at times, provide close and constant review. Impact of actions are moderate.

Knowledge & Skills

Full Performance: Work requires comprehensive, practical knowledge of work processes. Incumbent can complete a broad range of work, sometimes complex, without frequent reference to others. Likely impact on organization is standard.

Fiscal Responsibility

May assist in the collection of data in support of recommendations for functional area budget allocations. May monitor division or program/promotional level budget and expenditures.

Minimum Qualifications

• Education and Experience Equivalency: High school diploma or G.E.D. OR Additional work experience in these or other related fields may be substituted on a year for year basis for the required formal education.
• Work Related Experience: 1 to 3 years of experience in an administrative field.
• Licenses And Certifications: None.
• Physical Effort Requirements: Sedentary Work- Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally.
• Work Environment: Satisfactory - Occasional exposure to unpleasant environmental conditions and/or hazards. Occasional outside work.
• Work Location: Office or similar indoor environment; confined space.
• Exposures: Individuals who are hostile or irate; individuals with known violent backgrounds; communicable diseases.