Probation Services Technician

United States Courts; Grand Rapids (MI); Presencial; USD 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

FERS retirement system

Thrift Savings Plan (TSP)

Annual and Sick Leave Accrual

Parking

Employee Assistance Programs

On-site Fitness Equipment

Telework opportunities

Descripción de la vacante

United States Courts is seeking a Probation Services Technician to provide specialized technical, administrative, and clerical support to probation officers and specialists in Michigan Western Probation and Pretrial Services. Responsibilities include supervising a low-intensity caseload, conducting records checks, processing investigations, and drafting reports for court review.

The role supports multiple programs and uses automated case tracking systems, with opportunities for telework after

Formación

• High school diploma or equivalent.
• One year of general experience required.
• One year of specialized experience required.
• Ability to analyze and reconcile information from databases and reports.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities with deadlines.
• Proficient with word processing, spreadsheets, and databases.

Responsabilidades

• Supervise a low-intensity administrative caseload and monitor compliance.
• Administer the district’s inactive caseload and process records.
• Support officer specialty programs and manage related documentation.
• Assist investigations with records checks and report prep.
• Operate the automated case tracking system and generate reports.
• Support release date tracking and prerelease processes.
• Assist with training new staff on procedures and policies.
• Maintain inventory and office supplies.

Conocimientos

Analytical skills

Communication

Data reconciliation

Customer service

Multitasking

Educación

College degree

Herramientas

Word processing

Spreadsheet

Database applications

Descripción del empleo

Job Details for Probation Services Technician

Court Name/Organization Michigan Western Probation and Pretrial Services

Overview of the Position The Probation Services Technician provides specialized technical, administrative, and clerical support to probation officers and specialists. The incumbent provides assistance to officers in a wide range of areas, including supervising a low intensity administrative caseload, verifying and compiling information for investigations, coordinating with other agencies, drafting reports and correspondence, data quality assurance, specialty program contracting functions, and performing similar duties, as assigned.

• Supervise a low-intensity administrative caseload by monitoring non-compliant behavior of persons under supervision and completing associated casework. Duties may include answering questions, sending correspondence, tracking monthly reports, conducting financial and criminal record checks, and communicating non-compliance to Supervising U.S. Probation Officer.
• Administer the district’s inactive caseload including processing collateral law enforcement requests, conducting records checks, conducting and/or initiating investigations and preparing reports for the court
• Provide technical and administrative support for officer specialty programs, as assigned. Programs may include Location Monitoring, Drug and Alcohol Treatment, Evidence Based Practices, or Sex Offender and Cyber Crime. Duties may include processing invoices, maintaining records, data entry, and performing administrative monitoring and searches of seized electronic devices.
• Assist officers in performing investigations (which do not require field work), including running records checks through local/national databases, conducting inquiries with collateral agencies, collecting documentation, compiling criminal histories, and preparing reports
• Perform various duties utilizing the automated case tracking system, including opening and closing cases, updating case information, and generating reports. In addition, perform quality assurance administrative duties to ensure accuracy of data, files, and records.
• Assist with the district’s pending release lists and track release dates to ensure prerelease processes are completed timely
• Assist with training new officers and support staff as it relates to operational support procedures and policies
• Manage additional auxiliary responsibilities or assignments such as maintaining inventory of accountable property or government vehicle fleet coordination
• Provide general clerical office support including answering phones, receiving and distributing mail, providing reception assistance, and ordering and maintaining office supplies
• Perform other duties as assigned

Qualifications

Minimum Qualifications:

• High School graduation or equivalent
• One year of general experience
• One year of specialized experience
• Skill and ability to analyze and reconcile information/data from databases, reports, and paperwork for the purpose of reconciliation, problem solving, and case management
• Ability to communicate and interact effectively with a wide variety of people, both orally and in writing, and provide professional customer service
• Ability to manage multiple priorities and high volume of paperwork with recurring deadlines
• Above average skill in the use of automated equipment including word processing, spreadsheet, and database applications, and various other types of software for the purpose of performing administrative office functions

Preferred Qualifications:

• Current or previous clerical and/or administrative work experience in a court, law enforcement, or other legal field environment
• Experience with electronic case filing systems
• Additional specialized experience beyond the required one year
• College degree in a related field from an accredited institution

General Experience

One year of general experience.

General Experience is defined as progressively responsible clerical, office, or other work that indicates possession of, or the ability to acquire, the particular knowledge and skills needed to perform the duties of the position.

Education Substitution: Education above the high school level may be substituted for required general experience on the basis of one academic year (30 semester or 45 quarter hours) equals one year of general experience.

Specialized Experience

One year of specialized experience.

Specialized Experience is defined as progressively responsible clerical or administrative experience requiring the regular and recurring application of clerical procedures that demonstrates the ability to apply a body of rules, regulations, directives, or laws and involve the routine use of specialized terminology and automated software and equipment for word processing, data entry or report generation.

Employee Benefits

• Voluntary participation in Federal Employees’ Health, Dental, Vision, Life Insurance, and Flexible Spending Plans/Programs
• Participation in the Federal Employees’ Retirement System (FERS) Annuity (Pension) Plan
• Thrift Savings Plan (TSP), a 401(k) styled program with a government match of up to 5%
• Annual and Sick Leave Accrual
• Parking
• Employee Assistance Programs & Work Life Services
• On-site Fitness Equipment
• Telework Opportunities (after a period of establishment)
• Public Service Loan Forgiveness (PSLF) Program (must meet qualifying student loan criteria).

The following conditions apply to this position:

• Applicant must be a U.S. Citizen or eligible to work in the United States
• The U.S. Probation Office is part of the Federal Judiciary. Judiciary employees serve under excepted appointments and are considered “at-will” employees.
• The Court requires the incumbent to adhere to the Code of Conduct for Judicial Employees, Charter of Excellence, and local Vision & Mission Statement
• This position is classified as high-sensitive position within the Judiciary.The selected candidate must successfully complete a five-year background investigation with periodic updates every five years thereafter. Appointment is provisional and retention is contingent upon a favorable suitability determination of the background investigation.
• A valid driver's license is required
• This position is subject to mandatory direct deposit for payment of net pay

The federal Judiciary is an Equal Employment Opportunity employer.