Probation Services Technician

United States Courts; Montgomery (AL); On-site; USD 40,000 - 80,000; Full time

Benefits offered by this job

Thirteen paid vacation days

Ten paid holidays

FERS retirement system

Health insurance

Thrift Savings Plan

Life insurance options

Hazardous duty retirement benefits

Job summary

United States Courts in Montgomery, AL seeks a Probation Services Technician to provide technical, administrative, and clerical support to U.S. Probation Officers. The role requires strong organization, ability to handle multiple deadlines, and strict confidentiality.

It offers permanent, full-time work in a federal office setting. Responsibilities include database management, case record research, urine test handling, information screening, collateral requests, and comprehensive clerical tasks.

Qualifications

• Undergraduate or graduate degree in social work, criminal justice, criminology, psychology, sociology, human relations, or a related field.
• Ability to communicate effectively both orally and in writing.
• Skill in using personal computers and software applications, specifically Windows 10, scanners, copy machines, data entry, MS Office 365, and Outlook.
• Flexibility in adapting to workplace changes.
• Ability to maintain confidentiality.
• Ability to work in a team setting.
• Ability to meet required deadlines and maintain tracking systems related to cases.
• Ability to maintain concentration despite interruptions.
• Ability to type.
• Good knowledge of office procedures, practices, and processes.
• Extensive knowledge of proper grammar usage and the ability to edit efficiently.
• General knowledge of the criminal justice system and legal terminology.

Responsibilities

• Assists officers using various national and local programs/databases, including Accurint, ATLAS, CAPTURE, e-Justice, BOP Red Flag report, archive requests, CM/ECF, LENS, and RRC.
• Opens, closes, and updates information into computerized records, including PACTS. Research information from case records and enter into system as appropriate.
• Conduct same gender urinalysis and maintain chain of custody of urinalysis testing materials. Maintain records of test results and inform probation officers of test results.
• Screens telephone calls and visitors, answers routine questions, aids as authorized and refers the person(s) to officers or to the appropriate agency based on knowledge of officers’ activities and office operations, policy and procedures.
• Assists officers in requesting and responding to collateral requests for information in the approved format.
• Provides general clerical office support by performing any or all of the following tasks:answers telephones and takes messages, copies and distributes documents, sends and receives faxesand electronic mail messages, receives all incoming mail and packages, completes receiving reports,and distributes accordingly.
• Performs other duties as assigned.

Skills

Effective communication

MS Office 365

Windows 10

Data entry

Teamwork

Education

Undergraduate or graduate degree in social work or related field

Tools

Accurint

ATLAS

CAPTURE

e-Justice

PACTS

Job description

Job Details for Probation Services Technician

Court Name/Organization Alabama Middle Probation and Pretrial Services Office

Overview of the Position The Probation Services Technician (PST) provides technical, administrative, and clerical support to U.S. Probation Officers in a wide range of areas. The incumbent should be a highly organized self-starter with the ability to prioritize and complete multiple tasks with deadlines from numerous officers. The PST must be able to handle interruptions and changing deadlines and remain on track to complete assignments timely. The ability to maintain confidentiality is imperative. This position provides the experience that could qualify an individual for a Probation Officer Assistant position.

Location Montgomery, AL

Opening and Closing Dates 10/07/2026 - Open Until Filled

Appointment Type Permanent

Classification Level/Grade CL 24 - CL 25

Salary $40,346 - $80,265

Announcement Number ALMP-002

Position Description

• Assists officers using various national and local programs/databases, including Accurint, ATLAS, CAPTURE, e-Justice, BOP Red Flag report, archive requests, CM/ECF, LENS, and RRC.
• Opens, closes, and updates information into computerized records, including PACTS. Research information from case records and enter into system as appropriate.
• Conduct same gender urinalysis and maintain chain of custody of urinalysis testing materials. Maintain records of test results and inform probation officers of test results.
• Screens telephone calls and visitors, answers routine questions, aids as authorized and refers the person(s) to officers or to the appropriate agency based on knowledge of officers’ activities and office operations, policy and procedures.
• Assists officers in requesting and responding to collateral requests for information in the approved format.
• Provides general clerical office support by performing any or all of the following tasks:answers telephones and takes messages, copies and distributes documents, sends and receives faxesand electronic mail messages, receives all incoming mail and packages, completes receiving reports,and distributes accordingly.
• Performs other duties as assigned.

Qualifications

• Applicants will have completed an undergraduate or graduate degree in social work, criminal justice, criminology, psychology, sociology, human relations, or a related field of study.
• Ability to communicate effectively both orally and in writing.
• Skill in using personal computers and software applications, specifically Windows 10, scanners, copy machines, data entry, MS Office 365, and Outlook.
• Flexibility in adapting to workplace changes.
• Ability to maintain confidentiality.
• Ability to work in a team setting.
• Ability to meet required deadlines and maintain tracking systems related to cases.
• Ability to maintain concentration despite interruptions.
• Ability to type.
• Good knowledge of office procedures, practices, and processes.
• Extensive knowledge of proper grammar usage and the ability to edit efficiently.
• General knowledge of the criminal justice system and legal terminology.

Employee Benefits

Employees of the U. S. Probation Office are not classified under Civil Service but are entitled to many of the same benefits. These benefits include:

• Thirteen paid vacation days each year for the first three years of employment, thereafter, up to 26 days each year and paid sick leave.
• Participation in the Federal Employees Retirement System (FERS), life insurance options, Thrift Savings Plan plus Social Security. Officers qualify for hazardous duty retirement benefits and are eligible to retire at age 50 with 20 years of federal law enforcement service. Age 57 is the mandatory retirement age, with 20 years of federal law enforcement service.
• Participation in the Federal Health Insurance Program
• Ten paid holidays each year
• Excellent opportunities for within grade salary increase and grade increases based upon performance<;

The federal Judiciary is an Equal Employment Opportunity employer.