Probation Operations Support Specialist

Western District of Texas; Midland (TX); On-site; USD 44,000 - 54,000; Full time

Job summary

The United States Probation Office for the Western District of Texas seeks an Operations Support Clerk to provide technical, administrative, and clerical support to probation officers in a fast-paced environment.

Responsibilities include reception, form processing, data entry, records management, CJIS/Pacts operations, and assistance with collateral requests while maintaining strict confidentiality and professional demeanor.

Qualifications

• High school diploma or equivalent required; bachelor’s degree preferred in criminal justice, criminology, psychology, sociology, human relations, business or public administration.
• Two years of progressively responsible clerical or office work experience.
• Demonstrated computer and keyboarding skills.
• Excellent writing and verbal communication skills.
• Excellent organizational skills and ability to multitask.
• Ability to work with a diverse group of people and maintain confidentiality.
• Fluent in English-Spanish preferred.

Responsibilities

• Perform receptionist duties, greet visitors, answer calls, and direct to the appropriate person or department.
• Inform individuals on procedures for completing forms and authorizations.
• Data entry, records research, file management, and maintaining logs and confidentiality.
• Operate CJIS terminals to obtain criminal history information and route documents accordingly.
• Open, close, and update information in computerized records and PACTS; produce periodic reports.
• Review presentence reports for formatting and errors; perform other support duties as assigned.

Skills

Writing skills

Verbal communication

Organizational skills

Multitasking

Interpersonal skills

English/Spanish

Education

High school diploma

Bachelor’s degree in criminal justice or related field

Tools

CJIS terminals

PACTS system

Recordkeeping software

Job description

The United States Probation Office for the Western District of Texas seeks an Operations Support Clerk to provide technical, administrative, and clerical support to probation officers in a fast-paced environment.

Responsibilities include reception, form processing, data entry, records management, CJIS/Pacts operations, and assistance with collateral requests while maintaining strict confidentiality and professional demeanor.