Operations Support Clerk

Western District of Texas; Midland (TX); On-site; USD 44,000 - 54,000; Full time

Job summary

The United States Probation Office for the Western District of Texas seeks an Operations Support Clerk to provide technical, administrative, and clerical support to probation officers in a fast-paced environment.

Responsibilities include reception, form processing, data entry, records management, CJIS/Pacts operations, and assistance with collateral requests while maintaining strict confidentiality and professional demeanor.

Qualifications

• High school diploma or equivalent required; bachelor’s degree preferred in criminal justice, criminology, psychology, sociology, human relations, business or public administration.
• Two years of progressively responsible clerical or office work experience.
• Demonstrated computer and keyboarding skills.
• Excellent writing and verbal communication skills.
• Excellent organizational skills and ability to multitask.
• Ability to work with a diverse group of people and maintain confidentiality.
• Fluent in English-Spanish preferred.

Responsibilities

• Perform receptionist duties, greet visitors, answer calls, and direct to the appropriate person or department.
• Inform individuals on procedures for completing forms and authorizations.
• Data entry, records research, file management, and maintaining logs and confidentiality.
• Operate CJIS terminals to obtain criminal history information and route documents accordingly.
• Open, close, and update information in computerized records and PACTS; produce periodic reports.
• Review presentence reports for formatting and errors; perform other support duties as assigned.

Skills

Writing skills

Verbal communication

Organizational skills

Multitasking

Interpersonal skills

English/Spanish

Education

High school diploma

Bachelor’s degree in criminal justice or related field

Tools

CJIS terminals

PACTS system

Recordkeeping software

Job description

Title: Operations Support Clerk

Job Number: USPO 26-26

Closing Date: September 25, 2026

Salary: Up to $49,360 CL 24/11 (salary commensurate with experience)

Location: Midland/Odessa, Texas

The United States Probation Office for the Western District of Texas is currently seeking an Operations Support Clerk. The Operations Support Clerk provides technical, administrative, and clerical support to probation officers and officer assistants in a wide range of areas. The incumbent should be a highly organized self-starter with the ability to prioritize and complete multiple tasks and deadlines for numerous people within a fast-paced working environment. The ability to maintain confidentiality is imperative.

• Perform receptionist duties by greeting visitors/callers in person and by telephone, answering routine questions, provide assistance as authorized, and direct visitors/callers to the appropriate person or department. Route duty calls to duty officers, and other general office duties.
• Inform persons under supervision on procedures for completing appropriate forms and authorizations.
• Perform data entry with accuracy and timeliness, conduct records research and retrieval via telephone or mail to obtain required documentation, open and close supervision case records, utilize case tracking programs, perform various file management tasks, maintain confidentiality of records, assist officers in responding to collateral requests for information, maintain record keeping of various logs and data.
• Operates the local/state law enforcement information retrieval system and Criminal Justice Information System (CJIS) terminals to obtain criminal history information and route the information to appropriate recipients. Electronically submits appropriate documents to the Bureau of Prisons and Sentencing Commission, at the direction of probation officers.
• Opens, closes, researches, and updates information into computerized records, including the Probation Automated Case Tracking Systems (PACTS). Retrieves information from databases and generates periodic reports.
• May review presentence reports developed by officers for formatting and typographical errors.
• Performs other support related duties as assigned.

• A high school diploma or equivalent required. Prefer bachelor’s degree from an accredited college or university in a field of academic study, such as criminal justice, criminology, psychology, sociology, human relations, or business or public administration.
• Two years of progressively responsible clerical, office or other work that indicates the possession of, or the ability to acquire, the knowledge and skills needed to perform the duties of the position. Such experience is commonly encountered in probation and pretrial services offices, law firms, legal counsel offices, banking and credit firms, educational institutions, or social service organizations.
• Demonstrated computer and keyboarding skills.
• Excellent writing and verbal communication skills.
• Excellent organizational skills.
• Ability to deal with multiple demands in a fast-paced environment.
• Ability to work with a wide variety of people with diverse backgrounds.
• A professional demeanor and presence.
• Fluent in English-Spanish is preferred.

Background Investigation & The Fair Chance to Compete Act (FCA)

The selectee for this position is subject to a criminal record check and satisfactory adjudication by the employing office to be eligible for employment. Due to the sensitivity level of this position, candidates may be asked about their criminal history prior to receiving a tentative offer of employment. Criminal history is not in itself disqualifying. All available information, past and present, favorable and unfavorable, about the reliability and trustworthiness of an individual will be considered when making an employment suitability determination. Providing false and/or misleading information may be grounds for removal from the application and selection process, as well as disciplinary action if discovered after an individual’s date of hire.

The United States Courts reserves the right to modify the conditions of this job announcement, or to withdraw the announcement, any of which may occur without prior written or other notice. More than one position may be filled from this posting. In the event that a position becomes vacant in district in a similar classification, within a reasonable time of the original announcement, the Court Unit Executive may elect to select a candidate from the applicants who responded to the original announcement without posting the position. The Court is not authorized to reimburse travel expenses for interviews or relocation. This position is subject to mandatory electronic direct deposit of salary payments. All applicants must be a U.S. citizen or must be a lawful permanent resident (i.e., green card holder) and seeking U.S. citizenship. Applicants are advised that false statements or omission of information on any application materials may be grounds for non-selection, withdrawal of an offer of employment, or dismissal after being employed. Employees of the U.S. Courts serve under "Excepted Appointments" and are considered "at-will" employees (except for probation officers who may be removed for cause). All employees are required to adhere to the Code of Conduct for Judicial Employees (available for review upon request). Applicants scheduled to interview should advise the Human Resources staff if any accommodation is needed.

The United States Probation Office is an Equal Opportunity Employer.