ProAssure Enablement Specialist, Advanced Ops (Remote)

Stryker; Chicago (IL); On-site; USD 89,000 - 193,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Employee stock purchase plan

Job summary

Stryker is seeking a ProAssure Enablement Specialist, Advanced Operations to provide advanced technical services and enablement for enterprise customers. You will partner with cross-functional teams to deploy new solutions and ensure operational readiness.

You will develop deployment approaches, establish support processes, and translate product requirements into scalable capabilities, while mentoring colleagues and ensuring uninterrupted customer service.

Qualifications

• Bachelor's degree or 6+ years healthcare IT experience in IT infrastructure.
• Experience supporting clinical end users and training.
• Travel up to 50% within the US.
• US Citizenship required.

Responsibilities

• Partner with ProAssure Services leadership to drive operational planning, service strategy, resource alignment, and continuous improvement initiatives that enhance scalability, quality, and efficiency of ProAssure services.
• Lead and contribute to strategic projects and continuous improvement initiatives across ProAssure Services and cross-functional teams, identifying opportunities to enhance processes, tools, technologies, and service delivery models.
• Enable ProAssure to support new solutions and services by partnering with cross-functional teams to assess operational requirements, define technical and support requirements, develop implementation and deployment approaches, establish support processes, and validate operational readiness.
• Conduct discovery and develop scalable service capabilities for new and evolving solutions by evaluating product deployment and utilization within customer environments, gathering insights on workflows and support requirements, and translate product and customer needs into best practices, deployment strategies, support models, documentation, training, tools, and operational processes.
• Identify opportunities to enhance serviceability, scalability, and operational efficiency across ProAssure-supported solutions and lead or influence.
• Act as a trusted technical partner to customer stakeholders, proactively anticipating needs, recommending improvements, and helping customers maximize the value and effectiveness of their clinical communication and workflow solutions.
• Mentor and provide technical guidance to other ProAssure members and internal stakeholders, sharing expertise, establishing best practices, and helping build organizational capabilities to support current and future solutions.
• Provide account coverage to ensure uninterrupted customer service.

Skills

Healthcare IT

Clinical end users support

Project coordination

Cross-functional collaboration

Education

Bachelor's degree in CS/Engineering/IT or equivalent experience

Tools

SQL

MS Excel

CRM systems

Job description

The ProAssure Enablement Specialist, Advanced Operations provides advanced technical services, support, and enablement for enterprise customers. The position will partner with cross-functional teams to enable ProAssure to support new solutions and services as they are introduced. Responsibilities include contributing to the development and operational readiness of new services and capabilities by defining technical requirements, establishing support processes, developing implementation and deployment approaches, and validating solutions for ProAssure support. The role will also identify opportunities to improve serviceability, scalability, and customer support readiness while translating new solution requirements into sustainable operational capabilities.

What you will do

• Partner with ProAssure Services leadership to drive operational planning, service strategy, resource alignment, and continuous improvement initiatives that enhance the scalability, quality, and efficiency of ProAssure services.
• Lead and contribute to strategic projects and continuous improvement initiatives across ProAssure Services and cross-functional teams, identifying opportunities to enhance processes, tools, technologies, and service delivery models.
• Enable ProAssure to support new solutions and services by partnering with cross-functional teams to assess operational requirements, define technical and support requirements, develop implementation and deployment approaches, establish support processes, and validate operational readiness.
• Conduct discovery and develop scalable service capabilities for new and evolving solutions by evaluating product deployment and utilization within customer environments, gathering insights on workflows and support requirements, and translate product and customer needs into best practices, deployment strategies, support models, documentation, training, tools, and operational processes.
• Identify opportunities to enhance serviceability, scalability, and operational efficiency across ProAssure-supported solutions and lead or influence.
• Act as a trusted technical partner to customer stakeholders, proactively anticipating needs, recommending improvements, and helping customers maximize the value and effectiveness of their clinical communication and workflow solutions.
• Mentor and provide technical guidance to other ProAssure members and internal stakeholders, sharing expertise, establishing best practices, and helping build organizational capabilities to support current and future solutions.
• Provide account coverage to ensure uninterrupted customer service.

What you need

Required:

• Bachelors in Computer Science, Engineering, Business Administration or Information Technology, or in lieu of degree, 6+ years of additional relevant experience
• Minimum 4 years of healthcare IT (HIT) experience supporting IT infrastructure & IT teams within a healthcare environment
• Demonstrated experience supporting clinical end users through rounding and training
• Knowledge of clinical integrations with third party systems and applications and experience managing a database-driven system
• Travel up to 50% within the US with potential for international travel
• Must be a US Citizen

Preferred:

• Highly proficient with MS Office, especially Excel
• Demonstrated analytical and troubleshooting skills, capable of diagnosing and resolving technical issues independently
• Strong communication skills, capable of collaborating with both technical and non-technical stakeholders
• Demonstrated success in delivering customer service excellence and presenting to large groups of people
• Able to work successfully in different customer environments while managing competing priorities

Posted Date: 10/13/2026 This role will be posted for a minimum of 3 days.

United States of America Pay Ranges

• USN: $89,300 - $148,800 USD Annual
• US5: $93,800 - $156,200 USD Annual
• US10: $98,200 - $163,700 USD Annual
• US15: $102,700 - $171,100 USD Annual
• US20: $107,200 - $178,600 USD Annual
• US30: $116,100 - $193,400 USD Annual

View the U.S. work location and transparency guide to find the pay range for your location.

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.

Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.