Proactive Risk Specialist - Enterprise SaaS

Intuit; Atlanta (GA); On-site; USD 115,000 - 145,000; Full time

Job summary

Intuit is seeking a Proactive Risk Specialist in Atlanta to join the Escalation Management Team. You will own the earliest stage of the risk lifecycle, monitoring health signals and product usage to catch issues before they escalate, and coordinating timely interventions with CSMs and CAMs.

You will act as a technical liaison across Product and Engineering, translate telemetry into actionable next steps, and help keep a healthy, well-triaged queue for critical activations while upholding

Qualifications

• 3-5 years in customer success or risk analysis in a B2B SaaS or enterprise software environment.

Responsibilities

• Monitor health signals and technical indicators to identify accounts trending toward risk before escalation.

Skills

Customer Success

Technical Account Mgmt

SaaS platforms

Data analysis

Communication skills

CRM familiarity

Tools

Salesforce

Gainsight

Jira

Job description

Intuit is seeking a Proactive Risk Specialist in Atlanta to join the Escalation Management Team. You will own the earliest stage of the risk lifecycle, monitoring health signals and product usage to catch issues before they escalate, and coordinating timely interventions with CSMs and CAMs.

You will act as a technical liaison across Product and Engineering, translate telemetry into actionable next steps, and help keep a healthy, well-triaged queue for critical activations while upholding