Program Manager – Proactive Customer Engagement

Broadcom; Lisle (IL); On-site; USD 90,000 - 144,000; Full time

Benefits offered by this job

Discretionary bonus

Equity grant

Annual equity awards

Health benefits

401(k) match

Paid time off

Job summary

Broadcom Lisle location is seeking a Program Manager – Proactive Customer Engagement to lead scalable programs that proactively address customer needs, improve product adoption, and reduce reactive support interactions.

The role requires experience designing cross-functional initiatives, strong data analytics, and excellent communication skills to influence stakeholders and drive measurable business impact. A base salary ranges from USD 90,000 to 144,000 annually.

Qualifications

• Bachelor's degree and 8+ years in program management or related roles.
• Experience designing cross-functional initiatives with measurable outcomes.
• Strong enterprise support operations and customer engagement strategies.
• Ability to analyze data, identify trends, and translate insights into actionable programs.
• Excellent organizational, communication, and presentation skills.
• Proven ability to influence stakeholders without direct management authority.
• Strong project and program management skills with the ability to manage multiple initiatives simultaneously.

Responsibilities

• Develop proactive customer engagement programs that improve customer success, product adoption, and overall customer satisfaction.
• Identify opportunities to proactively engage customers through targeted outreach, educational initiatives, customer health programs, best practice guidance, and other scalable engagement strategies.
• Analyze customer support trends, case data, and operational metrics to identify recurring issues and opportunities for preventative engagement.
• Design and manage programs that help customers maximize product value while reducing avoidable support interactions.
• Establish program objectives, implementation plans, timelines, success metrics, and reporting mechanisms to measure business impact.
• Collaborate with Technical Support leadership to prioritize and execute strategic initiatives aligned with organizational objectives.
• Develop repeatable frameworks and best practices that enable Technical Support teams to engage customers more proactively and consistently.
• Monitor program effectiveness through data analysis and customer feedback, continuously refining initiatives to improve outcomes.
• Prepare and deliver program updates, recommendations, performance metrics and support insights to Technical Support leadership and cross functional teams.
• Champion a culture of proactive customer engagement and continuous improvement throughout the Technical Support organization.

Skills

Program management

Customer success

Technical support

Data analysis

Communication

Presentation skills

Influence stakeholders

Education

Bachelor's degree

Tools

BI tools

Reporting tools

Job description

Broadcom Lisle location is seeking a Program Manager – Proactive Customer Engagement to lead scalable programs that proactively address customer needs, improve product adoption, and reduce reactive support interactions.

The role requires experience designing cross-functional initiatives, strong data analytics, and excellent communication skills to influence stakeholders and drive measurable business impact. A base salary ranges from USD 90,000 to 144,000 annually.